ADITHYA KUMAR PARIMI
Hyderabad
Summary
Technical and resourceful Audio Video Technician with many years of progressive experience exceeding customer needs while keeping pace with advancing technology. Meticulous team player with proven history of meeting challenging deadlines without need for rework or unplanned support. Committed to implementing creative and innovative solutions that reliably work.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Process SME
Veltris
Hyderabad
07.2020 - Current
- Set up video conferencing systems to connect remote participants with on-site events.
- Scheduled conference calls or video conferencing sessions between executives.
- Coordinated video conferencing sessions between remote sites using specialized hardware and software solutions.
- Provided technical support during virtual meetings or webinars using video conferencing software platforms such as Zoom, MS Teams, and Cisco WebEx.
- Regular tasks to create and manage various virtual meetings using Zoom, Cisco WebEx, and Microsoft Teams.
- Handling bridged webinars, livestreams using Cisco MCU.
- Streaming high-quality video by using Open Broadcaster Software (OBS).
- Using Veracast, Citi Velocity for online streaming of client Webcasts.
- Checking audio video issues pre-meeting (as testing) and at the time of the meeting.
- Camera settings, Microphone settings, and internet connectivity are the key checklists.
- I was trained in studio broadcast and production.
- Handled 160 team members as a support for the Management, as TL.
- Conducted training, rating, and analyzing the performance of everyone, and updating it to the management.
- Giving them extensive training to deliver white collar service to the clients.
- Identified areas of improvement in operational processes and procedures within the SME.
Sr. Operations Executive
Alpharooms.com (Teletext India Limited)
Hyderabad
02.2018 - 07.2020
- Worked for Alpharooms.com as a Senior Operations Executive.
- Assisted with product selection and answered questions about products, prices, availability, and product uses.
- Communicated effectively with customers regarding promotions and special offers.
- Identified opportunities for upselling additional items or services.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- I was a multitasker here and excelled in all the departments in a short time.
- I was into sales and customer support for both voice and non-voice processes simultaneously.
- I was selected for two international education trips consecutively for being a top in CSAT.
Sr. Voice Support Officer
Knoah Solutions Pvt Ltd
Hyderabad
12.2016 - 05.2017
- Worked for a Foreign language software Rosetta Stone
- It's a blended process of voice and non-voice
- Troubleshooting technical issues caused in live tutoring sessions
- Scheduling sessions for online tutors and assisting the students/tutors if they have technical issues
Customer Support Executive
ACS
Hyderabad
08.2012 - 02.2015
- Worked as both customer support and technical support executive.
- Worked for GoDaddy.com.
- Resolving customer issues like accounts, login issues, renewals of packages, etc.
- Also, I worked in technical support, depending on the devices they use. I troubleshooted by installing and uninstalling software and checking the log files.
- Configured user settings in accordance with company guidelines.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Managed the configuration and setup of customer accounts.
- Maintained positive working relationship with fellow staff and management.
Content Development Executive
Data Mill PVT
Visakhapatnam
07.2010 - 07.2012
- Converting files into XML etc
- From the given data using the software
- Completely into Non-Voice Process
Education
Bachelor of Computer Applications -
DIBMT
New Delhi01-2018
Intermediate - Board of Intermediate education
Sri Chaitanya JR College
Visakhapatnam, Andhra Pradesh01.2006
10th std - SSC Board
SSVP EM High School
Visakhapatnam, Andhra Pradesh01.2004
Skills
- Microsoft 365
- C
- MS Office
- Leadership
- Process Analysis
- Idea Development
- Strong analytical skills
- Research and Development
- Training and mentoring
- Creative solutions
- Operational Efficiency
- Active Listening
- Project restructuring
- Time Management
- Forecasting
- Team Building
Certification
Mastering Microsoft 365, 2022, Udemy
Accomplishments
- Best Team award in Veltris.
- Best performer of Alpharooms.com consecutively for 2 years.
- Selected for 2 International trips (company sponsored) as a topper in CSAT.
- Worked as guest RJ for 2 shows in Rainbow FM, Hyderabad.
- Participated in Inter University Chess competition and won 2nd prize. Won a few more prizes for intercompany sports in Cricket and Chess.
Languages
- Telugu, C2
- English, Proficient
- Hindi, Advanced
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Process SME
Veltris
07.2020 - Current
Sr. Operations Executive
Alpharooms.com (Teletext India Limited)
02.2018 - 07.2020
Sr. Voice Support Officer
Knoah Solutions Pvt Ltd
12.2016 - 05.2017
Customer Support Executive
ACS
08.2012 - 02.2015
Content Development Executive
Data Mill PVT
07.2010 - 07.2012
Mastering Microsoft 365, 2022, Udemy
Bachelor of Computer Applications -
DIBMT
Intermediate - Board of Intermediate education
Sri Chaitanya JR College
10th std - SSC Board
SSVP EM High School
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