Playing Batmintion
Adithya Leo Koshy
Customer Service Associate
T.C 34/878/2,Koshy Road ,Leo Beach Tower,Trivandrum,Kerala
Summary
Personable Customer Service professional offering over 1 half years of experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
Languages
1
1
Certification
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Associate
Allianz Services
Trivandrum, Kerala
11.2019 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Entered customer interaction details in MIDAS to track requests, document problems and record solutions offered.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on company systems, form completion, and access to services.
- Boosted sales revenue by skillfully promoting diverse Insurance Plans and Service options.
- Informed customers about special promotions and provided detailed information for various products.
- Monitored database updates and verified for correctness.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Completed data entry tasks with accuracy and efficiency.
Education
Bachelor of Arts - English Language And Literature
Rabindranath TAGORE UNIVERSITY
Madhya Pradesh 06.2016 - 06.2019
Pre Degree ( Commerce ) -
National Institute Of Open Schooling.
Noida 06.2014 - 04.2016
Matriculated - CBSE
The Oxford School.
Manacud , Trivandrum 06.2013 - 05.2014
Skills
Inbound and outbound calling
Interests
Swimming
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
ANZIIF - ASIC RG146 Tier 2 General Insurance Compliance General Advice
Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
ANZIIF - ASIC RG146 Tier 2 General Insurance Compliance General Advice
02-2020
Customer Service Associate
Allianz Services
11.2019 - Current
Bachelor of Arts - English Language And Literature
Rabindranath TAGORE UNIVERSITY
06.2016 - 06.2019
Pre Degree ( Commerce ) -
National Institute Of Open Schooling.
06.2014 - 04.2016
Matriculated - CBSE
The Oxford School.
06.2013 - 05.2014
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