Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
ADITI BASU

ADITI BASU

Associate
Konnagar

Summary

Dedicated and customer-focused professional with a strong interest in launching a successful career in the BPO industry. Proven ability to handle customer inquiries and resolve issues promptly, ensuring high levels of customer satisfaction. Skilled in multitasking and efficiently managing time to consistently meet and exceed performance targets. Possessing excellent verbal and written communication skills, committed to delivering high-quality service. Excited to contribute positively to a dynamic BPO team, leveraging skills to provide exceptional support to clients.

Overview

3
3
years of professional experience

Work History

Associate

Wipro
04.2024 - Current
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Improved project delivery times with implementation of streamlined communication strategy.
  • Increased customer satisfaction with thorough product demonstrations and personalized advice.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Customer Service Intern

Connect
11.2021 - 03.2022
  • Company Overview: Kolkata, India
  • Resolving chats raised by the customers through their app requires coordination between the pickup and delivery executives and stores
  • Resolve ticket for the following reasons-order status, cancellation, delivery instruction, and location issue
  • Keep records of customer interactions, transactions, comments and complaints
  • Ensure customer satisfaction and provide professional customer support on Chats
  • Kolkata, India

Education

Master of Computer Applications - Computer Science

Brainware University
Kolkata, WB

B.Com -

Uttarpara Raja Peary Mohan College
Calcutta, West Bengal

12th -

Uttarpara girls high school
Hooghly, WB

10th -

Konnagar hindu girls high School
Konnagar

Skills

Microsoft Office

Personal Information

Date of Birth: 11/04/00

Timeline

Associate

Wipro
04.2024 - Current

Customer Service Intern

Connect
11.2021 - 03.2022

Master of Computer Applications - Computer Science

Brainware University

B.Com -

Uttarpara Raja Peary Mohan College

12th -

Uttarpara girls high school

10th -

Konnagar hindu girls high School
ADITI BASUAssociate