Aditi Bhargava
Delhi
Summary
Digital Transformation and Product Leader with 20+ years of experience delivering enterprise modernization, ITSM transformation, and AI-enabled solutions. Experienced in leading global, cross-functional teams in SAFe Agile environments to build scalable platforms, optimize operations, and improve customer experience. Strong record of translating business strategy into product roadmaps and execution plans, delivering measurable outcomes through data, automation, and process excellence.
Overview
20
20
years of professional experience
6
6
Certification
Work History
Product Manager - Digital Transformation
Orange Business Services
04.2024 - Current
- Spearhead enterprise-wide ITSM modernization leveraging ServiceNow to provide 360 operational visibility across global incident, change, and problem management lifecycles
- Defined and executed product vision, roadmap, and backlog aligned with business goals, KPIs, and customer outcomes
- Lead 10+ cross-functional teams within a SAFe Agile framework, facilitating PI Planning, sprint ceremonies, and retrospectives to boost delivery predictability.
- Drive global change management and user adoption strategies, resulting in high engagement and successful integration of new digital platforms.
- Monitored performance metrics and drove continuous improvement initiatives post-implementation
Senior Solution Expert / Project Manager
Orange Business Services
10.2020 - 03.2022
- Delivered ITSM migration and Open Desk solutions for large-scale enterprise customers, ensuring alignment with business requirements
- Orchestrated multi-stakeholder requirements gathering, delivery schedules, and comprehensive end-user training programs.
- Ensured project outputs remained strictly aligned with enterprise architecture and evolving business needs.
Lead Business Analyst / Project Manager
Orange Business Services
12.2016 - 09.2020
- Delivered the IPER Reporting platform, standardizing availability, performance, and utilization reporting for 1,500+ global customers.
- Architected a proactive diagnostic control dashboard that reduced reporting related issues and resolution effort by 60%, significantly improving operational efficiency.
- Led the legacy platform SMART reporting transformation, resulting in recurring annual cost savings of €150K.
Senior Business Analyst
Orange Business Services / Infosys
- Managed digital transformation initiatives for NOC and supervision platforms.
Senior Testing Analyst
Infosys
- Led UAT leadership and customer enablement strategies, and platform upgrades
Software Developer
Infosys Technologies
- Developed and maintained applications using Netcool technology for customer British Telecom, with on-site experience as Lead QA.
Education
Post Graduate Diploma - Information Technology
Symbiosis Centre for Distance Learning (SCDL)
Bachelor of Engineering - Computer Science
Swami Keshvanand Institute of Technology M &G
University Of RajasthanSkills
- Transformation & Strategy: Digital transformation, ServiceNow (ITSM) implementation, business process optimization, change management, stakeholder management
- Product & Program Management: Product strategy and roadmap, backlog management, SAFe Agile, PI planning, agile delivery, program governance
- Execution & Delivery: Cross-functional leadership, continuous improvement, operational excellence, KPI tracking, risk management
- Analytics & Tools: ServiceNow, Jira, Confluence, Power BI, Clarify CRM, HP Quality Center
- Technologies: SQL, Python, Unix, Perl, SNMP, network monitoring
Certification
- SAFe 6.0 Agilist | SAFe POPM | Professional Scrum Product Owner (PSPO) | Certified Scrum Master (CSM)
- IBM Data Analyst Professional Certificate (V2) | ITIL Six Sigma Green Belt | ISTQB
Accomplishments
- Delivered enterprise ITSM transformation to ServiceNow, enabling unified global operations coordinating multi-desk migration, user onboarding, and platform scaling to enable consistent, governed and unified global operations
- Reduced incident resolution effort by 60% through advanced monitoring dashboards
- Achieved €150K annual savings via legacy platform modernization
- Delivered reporting and service assurance solutions for 1,500+ customers globally
- Recognized with multiple awards for leadership and innovation, including the Change Maker Award (2021, 2024, 2026), Synergy Team Award (2011), Innovation Team Award (2025), and Flare Award (2023), and Infosys RISE & Sport Awards (2007)
Timeline
Product Manager - Digital Transformation
Orange Business Services
04.2024 - Current
Senior Solution Expert / Project Manager
Orange Business Services
10.2020 - 03.2022
Lead Business Analyst / Project Manager
Orange Business Services
12.2016 - 09.2020
Senior Business Analyst
Orange Business Services / Infosys
Senior Testing Analyst
Infosys
Software Developer
Infosys Technologies
Post Graduate Diploma - Information Technology
Symbiosis Centre for Distance Learning (SCDL)
Bachelor of Engineering - Computer Science
Swami Keshvanand Institute of Technology M &G