ADITI BHATTACHARYA
Mumbai
Summary
Well-qualified product management professional familiar with Agile and scrum systems and how to effectively manage product development timelines. Effective at making important team decisions focused on moving products through planning, pre-production and production phases. Advanced skills in bridging the gap between business goals and technological solutions, developing scalable solutions for online transactions that improve customer engagement. Skilled in designing comprehensive e-commerce platforms, I oversee every aspect from user interface design to backend infrastructure, including payment processing, inventory, order management, and delivery systems.
Overview
12
12
years of professional experience
1
1
Certification
4
4
Languages
Work History
Digital Platform Manager
Crompton Greaves Consumer Electricals Ltd
Mumbai
06.2023 - Current
- Oversee all stages in the project lifecycle of the platform from conceptualization to delivery
- Maintained relationships with external vendors responsible for providing services related to the platform.
- Identify opportunities for process improvements, automation and cost savings related to platform operations.
- Manage a support team who directly interact with end-users for day-to-day application support.
- Analyze user requirements and created detailed product specifications for the platform.
- Collaborate with stakeholders to develop technical solutions that meet business objectives.
- Drive product adoption, capture live feedback, and ensure frequent product refinements based on user adoption
Product Manager
Candere by Kalyan Jewellers
Mumbai
04.2022 - 06.2023
- Manage the E-commerce website, gather and prioritize business requirements, define the product vision, and work closely with engineering to deliver winning products and strategies to solve business problems.
- Developed product roadmaps to help guide the development of new products.
- Conducted market research and competitive analysis for existing and potential products.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Participated in design reviews to ensure usability standards are being met throughout the product development cycle.
- Worked closely with engineering teams to ensure feature specifications are understood and implemented correctly.
Service Delivery Manager
Candere by Kalyan Jewellers
Mumbai
04.2021 - 04.2022
- Managed communications between internal teams and external customers regarding product updates or changes in services offered.
- Monitor technical issues, Talent Acquisition, Site performance, project progress, tracking KPIs, and managing project budgets.
- Organized workshops or seminars about new products and services or industry trends for internal staff members.
- Ensured SLA compliance and maintained service delivery quality standards.
- Coordinated activities between departments to ensure smooth service delivery process.
- Negotiated contracts with vendors to ensure cost-effectiveness of services provided.
- Reviewed existing service level agreements and proposed changes when necessary.
Functional Head
Candere by Kalyan Jewellers
Mumbai
03.2019 - 04.2021
- Work closely with cross-functional product/business teams to share ideas, feedback, and contribute to the platform improvement
- Bring automations and technical solutions for process optimization and Gap Analysis.
- Developed and implemented process improvement initiatives to ensure effective delivery of products and services.
- Provided technical guidance to team members regarding coding standards and best practices.
- Assisted with the design, development, testing, implementation, maintenance, and documentation of applications.
- Tracked project progress by monitoring milestones and deliverables.
- Managed resources across multiple projects while ensuring on-time delivery within budget constraints.
- Coordinated with stakeholders to define scope of work for projects.
TL - Customer Service
Candere by Kalyan Jewellers
Mumbai
12.2017 - 03.2019
- Manage workflow, handle escalations, proactively engage resources to address issues, and effectively delegate workload across the leadership team.
Sr Customer Service
Candere by Kalyan Jewellers
Mumbai
05.2015 - 12.2017
- Resolve customer complaints via phone, email, chat, mail, or social media.
Sr Move Coordinator
Buhariwalas Relocations
Mumbai
05.2013 - 02.2015
- Assist customers with all aspects of moving and play a bridge between the client, agent, buyers, sellers, and any moving services.
Customer Support Executive
Servile Relocations
Mumbai
09.2012 - 05.2013
- Assist customers with all aspects of moving and play a bridge between the client, agent, buyers, sellers, and any moving services.
Education
Post Graduate Program in Digital Transformation - Digital Transformation
Purdue University
London (Online)03-2022
Post Graduate Diploma in Business Administration -
Bangalore University
01.2012
B.Sc Life science -
Bangalore University
01.2011
Skills
- Project Management
- New Process Development
- Scrum Framework
- Key relationship development
- Technical acumen
- Information architecture
- Scrum expertise
- Agile Methodology
- Risk Assessments
- Technical expertise
- Problem Identification
- Customer Empathy
- Risk Management
- Data-driven decision-making
- User Acceptance Testing
- Stakeholder relationship management
- Design thinking
- Roadmap development
- Business Analysis
Certification
- Google Analytics Basics
- Google Analytics Advanced
- Software Development Lifecycle
- Lean Six Sigma Yellow Belt (ICYB)
- Agile Project Management
- Magento 2 Essentials
- Introduction to Data Studio
Project Highlights
- Headed development of an end-to-end SaaS-based platform providing real-time Order Management, delivery tracking, management and analytics.
- Implemented Agile software development with Scrum for quick software release.
- Planned and executed a Magento 2 website Migration project in weekly sprints in a realistic yet time-efficient manner that allowed the teams to deliver 97% of the MVP according to the company roadmap.
- Lead and implemented CRM tool - Salesforce for the organization
- Led building of an app for Channel Partners acting as a liaison between organization and its vendors for smooth coordination
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Accomplishments
- Achieved three consecutive "STAR PERFORMER OF THE MONTH" Awards in 2016
- Received the "EMPLOYEE OF THE MONTH" Award in 2017
- Established the Customer Care Backend process Team independently within the organization in 2017
- Honored with the "EMPLOYEE OF THE YEAR" award in 2020
- Automated various processes within the organization, such as email order processing and Order processing with a single click from 2016 to 2020
- Successfully led a Migration Project from Magento 1 to Magento 2, offering complete infrastructure architecture solutions
- Acted as a key member of the Senior Management Team, overseeing Pricing and Projects across all platforms, and actively contributing to the Retail expansion team
- Founded an independent Business team in 2022, focusing on planning and strategizing digital growth
- Established a quality analysis team within the tech department in 2022 to ensure optimal website performance
- Expanded the Engineering team from 2 to 30 members, which is now well-established and operating smoothly in autopilot mode from 2019 to 2022.
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid time offCareer advancementPaid sick leaveWork from home optionFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingTeam Building / Company Retreats4-day work week401k matchTimeline
Digital Platform Manager
Crompton Greaves Consumer Electricals Ltd
06.2023 - Current
Product Manager
Candere by Kalyan Jewellers
04.2022 - 06.2023
Service Delivery Manager
Candere by Kalyan Jewellers
04.2021 - 04.2022
Functional Head
Candere by Kalyan Jewellers
03.2019 - 04.2021
TL - Customer Service
Candere by Kalyan Jewellers
12.2017 - 03.2019
Sr Customer Service
Candere by Kalyan Jewellers
05.2015 - 12.2017
Sr Move Coordinator
Buhariwalas Relocations
05.2013 - 02.2015
Customer Support Executive
Servile Relocations
09.2012 - 05.2013
Post Graduate Program in Digital Transformation - Digital Transformation
Purdue University
Post Graduate Diploma in Business Administration -
Bangalore University
B.Sc Life science -
Bangalore University
- Google Analytics Basics
- Google Analytics Advanced
- Software Development Lifecycle
- Lean Six Sigma Yellow Belt (ICYB)
- Agile Project Management
- Magento 2 Essentials
- Introduction to Data Studio
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