Aditi Dutta
Talent Solutions Specialist
Bangalore
Summary
Result-driven professional with over 7 years of experience in telephone, chat, email customer service including sales, tech support and customer care. Expertise in client retention and strong commitment to customer satisfaction. Striving to leverage my extensive experience and exceptional interpersonal skills to proactively engage customers, maximise their success and drive business growth. Seeking a challenging position where I can contribute to customer-centric strategies, build long lasting relationships and collaborate with cross-functional teams to achieve mutual success.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Talent Solutions Specialist
LinkedIn
Bangalore
08.2021 - Current
- Act as a trusted advisor to key customer stakeholders and Account directors to drive product adoption and ensure they leverage Talent Solutions to achieve full business value.
- Resolved customer support requests through email, video conference, and chat.
- Helped end users with pre-sales and post sales related enquiries,provisioned user access, creating dashboards and maintain member's account.
- Assisted members with pages and posts on LinkedIn, documented all communication with users and acccounts accurately using System Tools
- Familiarity with working on Tools like Salesforce, Microsoft 365
Account Retention specialist
American Express Banking corporation
Bangalore
01.2020 - 07.2021
- Served customers by providing product and service information and resolving product and service problems taken inbound calls for credit card statements and bill related queries,taken escalation calls to clarify and resolve customer complaints
- Maintained financial accounts by by processing customer adjustments
- Contributed to team effort by accomplishing results as needed
- Maintained accurate records of customer interactions using CRM software systems.
- Navigated various systems to answer customer support inquiries.
- Familiarity to work with tools of Oracle, Citrix, Javascript etc.
Customer Relationship Associate
American Express Banking Corporation
Bangalore
06.2019 - 12.2019
- Managed client accounts while ensuring the highest quality of service was delivered at all times.
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Cross-sell and Upsell other card products, retained and acquired new customers
Customer Support Executive
American Express Banking Corporation
08.2017 - 06.2019
- Served customers by providing product and service information and resolving product and service problems taken inbound calls for credit card statements and bill related queries,taken escalation calls to clarify and resolve customer complaints
- Maintained financial accounts by by processing customer adjustments
- Contributed to team effort by accomplishing results as needed
- Maintained accurate records of customer interactions using CRM software systems.
- Navigated various systems to answer customer support inquiries.
- Familiarity to work with tools of Oracle, Citrix, Javascript, Mainframe etc.
Technical Support Specialist
Infosys
Bangalore
03.2017 - 07.2017
- Process involves handling UK customers in regards to
- Broadband and Landline issues troubleshooting and arranging Engineer's visit.
- Provided technical support to customers via phone, email and remote access tools.
- Diagnosed hardware and software faults using specialist diagnostic software tools.
Customer Support Executive
Infosys
03.2016 - 03.2017
- International voice process where handled customer queries about bill issues and finances of their British Telecom subscription
Education
Bachelor of Engineering - Computer Science
Priyadarshini Indira Gandhi College OfEngineeering
08.2009 - 05.2015
Skills
Customer success
Additional Information
- Achievements/Tasks Achievements/Tasks Achievements/Tasks Achievements/Tasks
Timeline
Talent Solutions Specialist
LinkedIn
08.2021 - Current
Account Retention specialist
American Express Banking corporation
01.2020 - 07.2021
Customer Relationship Associate
American Express Banking Corporation
06.2019 - 12.2019
Customer Support Executive
American Express Banking Corporation
08.2017 - 06.2019
Technical Support Specialist
Infosys
03.2017 - 07.2017
Customer Support Executive
Infosys
03.2016 - 03.2017
Bachelor of Engineering - Computer Science
Priyadarshini Indira Gandhi College OfEngineeering
08.2009 - 05.2015
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