Aditi Gupta
Gurgaon,Haryana
Summary
Client Service Specialist with 3 years of experience in the mutual funds and personal finance industry, specializing in portfolio management and operational efficiency. Skilled in managing end-to-end client relationships, resolving service requests, and ensuring smooth execution of transactions across platforms such as NSEMF, NSE Invest, CAMS, and Investwell. Experienced in preparing reports, supporting clients with goal-based financial planning, and driving customer satisfaction through timely, accurate, and proactive solutions. Recognized for being people-centric, detail-oriented, and committed to building trust through empathy and transparent communication.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Operations Manager
Green Oak Assets LLP
Gurgaon, Haryana
01.2025 - Current
- Oversaw end-to-end MF operations on platforms such as Investwell, NSEMF, NGEN, Volt Money, and CAMS, ensuring 99% error-free transaction processing and adherence to regulatory timelines.
- Managed 100% compliance in KYC, FATCA, and account opening processes, with an average turnaround time (TAT) of
- Handled daily processing of purchase, redemption, and switch transactions, achieving a first-time-right rate of 98%+ and reducing transaction rejections by 15% YoY.
- Executed operational requests such as broker change, transmission, tax status modifications, and bank detail updates, ensuring 95%+ requests completed within defined SLA.
- Coordinated with advisors to structure and maintain client portfolios aligned with financial goals, supporting portfolio review cycles with 100% timely reporting.
- Ensured zero non-compliance findings in internal/external audits, maintaining operational integrity and regulatory adherence.
- Streamlined workflows to improve efficiency, achieving a 10–15% reduction in TAT for routine transactions through process automation and system utilization.
- Acted as the operations bridge between clients, RMs/advisors, and AMCs/RTAs, ensuring seamless communication and issue resolution within 48 hours.
Investment Manager
FinEdge Advisory
Gurgaon, Haryana
07.2023 - 03.2024
- Managed over ₹10 Cr+ AUM across 300+ retail and HNI clients, ensuring consistent portfolio growth and client satisfaction.
- Delivered 100% end-to-end financial planning with goal-based investment strategies, achieving an average client retention rate of 90%+.
- Built and nurtured long-term client relationships through daily value-creating conversations (average 40+ client interactions per week) focused on empathy, trust, and performance.
- Maintained a 100% client-first approach by acting as a mentor, guide, and counsellor, not a salesperson—resulting in referral-driven client acquisition (20%+ of new clients).
- Designed, implemented, and monitored personalized investment portfolios to help clients achieve their financial goals, delivering an average annual portfolio return aligned with benchmark indices.
- Managed client relationships entirely through remote channels from Gurugram office, ensuring zero dependency on physical visits while maintaining service turnaround time
- Partnered with clients to identify financial gaps, co-create strategies, and execute solutions, with 95%+ timely execution of financial plans.
- Ensured 100% compliance with SEBI/NISM regulations; cleared NISM V-A certification post joining.
Operations Executive
JRG Financial Services Pvt. Ltd.
Gurgaon, Haryana
06.2022 - 05.2023
- Prepared and maintained MIS, AUM, and brokerage reports for mutual fund operations, ensuring accuracy and timely submission to management.
- Developed business reports and renewal sheets for insurance products, supporting the sales team in client retention and policy renewals.
- Delivered end-to-end operational support to clients across platforms such as NSEMF, Investwell, NJ, CAMS360, and MF Central, ensuring smooth transaction processing and query resolution.
Education
PGPMex - Consumer Finance
Great Lakes Institute of Management
04.2023
B. Com (Hons) - undefined
DBS Global University
06.2022
Skills
- Client Relationship Management
- Mutual Fund Operations
- Portfolio Support & Goal-based Planning
- KYC & Compliance Management
- Transaction Processing & Accuracy
- MIS & Reporting
- Problem Solving & Query Resolution
- Service Excellence & Client Retention
- Cross-functional Coordination
- Mutual Fund Platforms
- Transaction Handling
- Reporting & Analytics
- Compliance & Regulatory Knowledge
- Financial Planning Support
- Product Knowledge
- Productivity Tools
Certification
- NISM-Series-V-A: Mutual Fund Distributors Certification, 2023
- NISM-Series-VIII: Equity Derivatives Certification
Timeline
Operations Manager
Green Oak Assets LLP
01.2025 - Current
Investment Manager
FinEdge Advisory
07.2023 - 03.2024
Operations Executive
JRG Financial Services Pvt. Ltd.
06.2022 - 05.2023
PGPMex - Consumer Finance
Great Lakes Institute of Management
B. Com (Hons) - undefined
DBS Global University
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