Aditi Gupta
General Manager
New Delhi
Summary
Dynamic and result driven Operations Professional with 7+ years of experience in streamlining processes and operations. Skilled in data analysis, cross-functional collaboration, and problem-solving to ensure seamless execution and cost savings. Proven ability to implement strategic initiatives, improve productivity. A proactive and detail-oriented professional committed to operational excellence and continuous improvement
Overview
8
8
years of professional experience
2
2
Languages
Work History
General Manager
Urban Company
01.2024 - Current
- Successfully launched the LSDC category in Delhi and scaled the city with 40% coverage within 2 months, with approximately 120 partners, while overseeing day-to-day operations and onboarding.
- Led a large team of senior managers and category managers, ensuring seamless execution of business-as-usual (BAU) operations.
- Achieved 115% of the Annual Operating Plan (AOP) for the 2024 season, and 107% for the 2025 season, driving business growth and operational success.
- Managed and scaled operations of the Delhi, Mumbai, and Pune clusters, which contribute 50% of the business for the Cleaning Category, establishing a pro base of approximately 2,000 partners.
- Introduced and implemented the UCM Model in the bathroom category, optimizing monthly onboarding to over 200 partners.
- Managed and scaled operations of the growth cities business in the cleaning category, with approximately 30 cities and around 3,000 partners.
- Improved NPS of growth cities from 20 to 50, and NPS of Delhi from 30 to 60 within 4 months. Also, improved the perfect partner percentage in all clusters and categories from approximately 60-70% to over 80% month over month.
- Increased partner utilization from 45 to 50 jobs per month, boosting partner PMF, and reducing churn.
- Introduced and implemented the UC Captain Model in growth cities, which helped improve partner quality and sentiment. Further, scale it to all Tier-1 cities.
Senior Manager
Urban Company
01.2022 - 12.2023
- Launched 6 cities in the Skin Laser category within 2 months, with a partner base of approximately 40.
- Efficiently managed operations and onboarding across the category, leading a team of category managers to ensure smooth execution.
- Introduced a new partner flow with Proof of Work, enhancing customer satisfaction, experience, and service quality.
- Led the Product Adoption initiative for partners, scaling it across the entire category within a month, with zero partner escalations.
- Improved customer NPS of the category from approximately 25% to approximately 50% month over month by implementing multiple streams to improve partner quality and adherence to the right SOP.
Category Manager
Urban Company
01.2019 - 12.2021
- Scaled the men's grooming category in Delhi from 10 partners to 400 partners in 8 months, and took city coverage to 100%.
- Managed a team of 5-6 associates while overseeing day-to-day operations and onboarding.
- Managed operations and onboarding for the Spa for Women and Massage for Men category in Delhi, with a base of approximately 700 partners, ensuring partner churn is less than 10% month over month, average partner earnings are approximately $30,000 per month, and category NPS is approximately 60% month over month.
- Ran Central Supply onboarding, managing a team of 10 associates to onboard approximately 2,000 partners across multiple categories, including salon, spa, and men’s grooming.
Sales Associate
Neusource Startup Minds India Limited
04.2018 - 01.2019
- Managed a clientele of approximately 50 and provided consultation to the firms for their new startups or existing businesses regarding the registrations, licensing, and other services they require for the business to establish.
- Increased sales from 10k per month to 250,000 per month in 4 months.
- Training the new joinees on how to build clientele, increase sales, and provide details of the services that the company offers.
Education
Bachelor of Commerce - Business Management
Lakshmi Bai College, Delhi University
New Delhi, India 04.2001 -
High School Diploma -
Kulachi Hansraj Model School
New Delhi 04.2001 -
Skills
Operations
Project Management
Teamwork
Leadership
Effective Communication
Critical Thinking
Data Analysis & Execution
MS Excel
SQL (Beginner)
Timeline
General Manager
Urban Company
01.2024 - Current
Senior Manager
Urban Company
01.2022 - 12.2023
Category Manager
Urban Company
01.2019 - 12.2021
Sales Associate
Neusource Startup Minds India Limited
04.2018 - 01.2019
Bachelor of Commerce - Business Management
Lakshmi Bai College, Delhi University
04.2001 -
High School Diploma -
Kulachi Hansraj Model School
04.2001 -