Aditi Jha

• Enabling the adaption of Agile methodologies into the team as a part of Organisation’s bold move initiative of Agile Organisation by implementing daily stand ups, Kanban boards for deliverable tracking and retrospectives.
• Responsible for monthly KPI reporting of services from Infrastructure division to the executive management.
• Data analysis from ServiceNow extractions and report the rolling year trends for incident and change management.
• Identifying disparities from the Change and Incident ticket trends from ServiceNow and taking it up for refinement with stakeholders involved (Service Managers, Process managers, Service Desks, Change and incident management teams etc.)
• Support in contract management by maintenance of contract inventory in SharePoint and validating contract artifacts for compliance.
• Monthly reporting of audit findings to the leadership from the audits planned within the pillar throughout the year.
• In Addition to the functional deliverables, I have also taken initiative to work as a super team member for Allianz Engagement Survey (AES) which is an yearly survey conducted by Allianz group in order to drive continuous improvement of employee experience in he organisation and we work towards implementing initiatives based on employee feedback.

Project PMO

• Responsible for PMO activities with the engagement manager in the development project for a German client in manufacturing domain.
• Supervisor to 6 freshers within the team and support their functional and operational onboarding with client.
• Responsible for activities including setting deadlines, prioritizing tasks and assigning team members to various deliverables.
• Closely work with delivery executives across shores.
• Responsible for staffing in project by constant collaboration with RMG and recruitment teams for closing open demands.
• Gather requirements from client for staffing, and facilitate screening and onboarding process with them.
• Facilitate onboarding and offboarding of employees from project.
• Responsible for ensuring closure of monthly timesheets for resources and tracking billable time for invoicing.
• Continuously evaluating project to ensure compliance with organisational policies.

RMG Operations

• Supported the RMG operations for my designated sector/Business Unit.
• Coordinated with RMG team for open demands across the sector and expedite closure.
• Raised tagging and supervisor requests for resources and worked with RMG team for their closure.
• Resolution of open tagging issues under the sector.
• Supported onboarding of new project team members and help them with access information.
• Assisted asset allocations in accordance with Organisation's asset policy.
• Ensured accurate skill updates are available for resources across the sector.
• Responsible for tracking and reporting of timely updates on fresher pool to the leadership.
• Support fresher mentoring initiatives to get bench resources mentored and utilised.

Sector PMO

• Worked as sector PMO for Service line comprising of 2500+ employees and reported to the executive management.
• Coordinated operational activities with regional project managers, Business operations and other senior stakeholders.
• Provided support and advice to managers to increase necessary compliance for their projects.
• Produced timely, accurate and high quality reporting for internal audiences ensuring reports are consistent, accurate and comprehensive.
• Ensured closure and compliance of month end financial reporting by helping to resolve open issues of employees across sector in coordination central operations team and project manager inputs.
• Assisted the finance team with monthly revenue recovery for the sector.
• Responsible for coordinating inputs from team in preparation of management reports, weekly monthly and ad-hoc updates for the senior management.
• Performed duties abiding by the applicable standards and policies by the organisation.