Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Positions Of Responsibility
Participations
Current City
Internship
Projects
Interests
Sports, Gym , Listening music, Reading
Timeline
Hi, I’m

Aditi Jhajharia

Quality Evaluator
House No 97, Jindal Colony Near Pushpanjali Farms
Aditi Jhajharia

Summary

Dynamic and results-driven Quality Assurance professional with a proven track record of ensuring product excellence and customer satisfaction. . Eager to utilize acquired expertise in quality management, process improvement, and team coordination to drive operational efficiency, foster a culture of continuous improvement, and deliver exceptional results in a leadership capacity. Well-qualified Quality Control Inspector proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing 3.5 years of related experience.

Overview

4
years of professional experience
7
years of post-secondary education
3
Certifications

Work History

CONCENTRIX DAKSH INDIA SERVICES LTD
Gurugram

Senior Quality Evaluator
06.2022 - Current

Job overview

  • Worked on repeat fatal management for advisors to meet business needs
  • Conducted one-on-one coaching sessions for individual performance enhancement
  • Held team meetings for critical fails to improve holistic team performance by picking up most crucial parameters for discussions under policy
  • Conducted customized coaching sessions to enhance advisor performance
  • Ensured service delivery met or exceeded client expectations and industry standards
  • Conducted audits and evaluations of customer interactions
  • Provided feedback to advisors to improve their performance and ensure high customer satisfaction
  • Analyzed data and generated reports to identify trends and improvise.

CONCENTRIX DAKSH INDIA SERVICES LTD
Gurugram

Subject Matter Expert
01.2021 - 06.2022

Job overview

  • Demonstrated proficiency in 4 LOBs ( T1 Technical Support, T2 Technical Support, Media Service and Support, and Tier 1 Mac Support)
  • Provided real-time process knowledge support to advisors while handling complex issues
  • Worked effectively with cross-functional teams to ensure technical solutions supporting specific requirements for each LOB and helped in smoother day-to-day operations
  • Successfully conveyed technical concepts to advisors, new hires, and other stakeholders fostering process knowledge
  • Maintained team targets and individual operations targets on daily, weekly, and monthly basis.

CONCENTRIX DAKSH INDIA SERVICES LTD
Gurugram

Senior Advisor
09.2021 - 01.2022

Job overview

  • Worked across four lines of businesses: T1 Technical Support, T2 Technical Support, Media Service and Support, and Tier 1 Mac Support
  • Proactively resolved technical issues for customers based on policies and focused on delivering customer delight.

UNIQLO INDIA PVT. LTD.
New Delhi

Uniqlo Manager Candidate
02.2020 - 08.2020

Job overview

  • Actively involved in store operations
  • Led a dynamic team of 30 members, ensuring seamless day-to-day store operations
  • Stepped into managerial role in Store Manager's absense, making critical decisions and driving exceptional performance
  • Provided influential leadership, fostering staff development and optimizing operational efficiency
  • Conducted insightful performance evaluations and utilized sales data to drive strategic improvements in kids wear division
  • Proactively curated exceptional customer experiences through regular floor visits, consistently seeking to elevate satisfaction, and contributed innovative ideas to enhance customer convenience and delight
  • Vigilantly tracking key performance indicators for designated area, such as top-selling items, division-specific kidswear performance, and various sales frequencies, and utilizing insights to implement strategic improvements for enhanced productivity and operational efficiency.

Education

Amity Business School
Gurugram

MBA from HR And Marketing
07.2018 - 05.2020

University Overview

  • CGPA: 9.15
  • Board: Amity University, Gurugram
  • MBA with Distinction
  • Ranked 1st in Class

Maitreyi College
Chanakyapuri , New Delhi

Bachelor of Commerce from Business, Accounts, Economics, Corporate Law
07.2015 - 05.2018

University Overview

  • Percentage: 6.92
  • Board: Delhi University
  • Contributed to National Service Scheme (NSS) activities.

Nosegay Public School
Rajasthan

XII
04.2014 - 03.2015

University Overview

  • Percentage: 90.5%
  • Board: CBSE
  • Chacha Nehru Sports Award Holder 2012 in National Handball Championship.

Nosegay Public School
Rajasthan

X
04.2012 - 03.2013

University Overview

  • CGPA: 8.02
  • Board: CBSE

Skills

    Analytical Mindset

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Certification

Tally ERP 9

Accomplishments

  • Chacha Nehru Sports Award Holder (2012)
  • National Gold Medalist in Handball Tournament held at Chennai, Tamil Nadu (2013)
  • National Silver Medalist in Handball Tournament held at Gwalior & GD Goenka Lakshmangarh (2012)
  • National Bronze Medalist in Handball Tournament held at Pitampura, New Delhi(2011)
  • Gold & silver medalist in various intra school sports meets such as athletics, badminton & basketball

Positions Of Responsibility

Team captain during Handball Tournaments for 4 years (2011-2014)

Participations

  • Volunteered Alumni Meet (2018,ABS)
  • Participated in Trade Up 0 activity organized by college on Incubation Day
  • Volunteered Amity Fest as Student Coordinator.
  • Participated in Amity Marathon (2019) held at Leisure Valley Park
  • SCOP Coordinator (Student Committee of Placement Cell), ABS

Current City

New Delhi

Internship

HUQUO CONSULTING PVT. LTD, Detailed study of HuQuo Consulting’s end to end recruitment processes., Understanding various concepts of Recruitment, HR General Management, Value Verticals of HuQuo., Learned complete process of mapping candidates from various platforms., Experienced working on drives for various domains & learned about various technology requirements of roles in HFT (High Frequency Trading) & Technology vertical.

Projects

Represented school during class 10 on ETV Rajasthan (Interaction held regarding facilities of school for A grade accreditation) Detailed Project on Patanjali & Nestle. Swacchta Pakhwara (2016), Beti Bachao Project (2017), Several Awareness Projects at college level on various social issues.(under NSS. University of Delhi) Secured 1 position MBA GD winner organized by Aarohan (27 Feb, 2019)

Interests

Travel and Cultural Exploration

Sports, Gym , Listening music, Reading

In my spare time, I enjoy staying active and expanding my knowledge through various activities. I have a passion for playing outdoor games, which not only helps me stay physically fit but also fosters teamwork and sportsmanship. Additionally, I find solace in reading, as it allows me to explore different perspectives and broaden my understanding of the world. Furthermore, I am dedicated to maintaining a healthy lifestyle and regularly engage in gym workouts to promote physical and mental well-being.


In my leisure time, I am an avid reader and enjoy immersing myself in a wide range of literary works, which not only broadens my knowledge but also fuels my creativity. Additionally, I find entertainment and inspiration in watching web series, as they provide insights into diverse storytelling and visual narratives, expanding my cultural understanding and creativity.

Timeline

Senior Quality Evaluator

CONCENTRIX DAKSH INDIA SERVICES LTD
06.2022 - Current

Senior Advisor

CONCENTRIX DAKSH INDIA SERVICES LTD
09.2021 - 01.2022

Subject Matter Expert

CONCENTRIX DAKSH INDIA SERVICES LTD
01.2021 - 06.2022

Uniqlo Manager Candidate

UNIQLO INDIA PVT. LTD.
02.2020 - 08.2020

Amity Business School

MBA from HR And Marketing
07.2018 - 05.2020

Maitreyi College

Bachelor of Commerce from Business, Accounts, Economics, Corporate Law
07.2015 - 05.2018

Nosegay Public School

XII
04.2014 - 03.2015

Nosegay Public School

X
04.2012 - 03.2013
Aditi JhajhariaQuality Evaluator