Summary
Overview
Work History
Education
Skills
Websites
Languages
Certification
Timeline
Generic

Aditi Khandelwal

Pune

Summary

Results-driven Hiring Manager with 13 years of experience in client management and recruitment strategies. Expertise in stakeholder engagement and team collaboration, enhancing hiring outcomes and client partnerships. Skilled in relationship building, strategic planning, and pipeline management, delivering tailored recruitment solutions that align with client requirements.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hiring and Business Development Manager

Talent Quotient Partners
Pune
07.2024 - Current

Developed and implemented end-to-end recruitment processes aligned with client needs and organizational goals.

Partnered with stakeholders to identify hiring requirements, design job descriptions, and define selection criteria.

Conducted technical screenings and coordinated interviews across various domains to ensure quality and efficiency.

Managed candidate pipelines using ATS tools to streamline recruitment activities.

Identified and pursued new business opportunities, resulting in expanded client base.

Negotiated contracts and engagement terms with clients, establishing mutual benefits and fostering long-term partnerships.

Delivered customized solutions that addressed unique client hiring needs, aligning with market demands.

Organized training sessions to enhance team proficiency in recruitment strategies.

Client Delivery Partner

Monjin Interviews Pvt Ltd
Pune
09.2017 - 05.2024

Collaborated with client teams to identify and address business challenges.

Established rapport with clients to enhance partnerships.

Planned, monitored, and forecasted client requirements and staffing needs.

Defined business requirements and communicated them to internal stakeholders.

Integrated client feedback into internal processes for improved outcomes.

Managed service level agreements with clients to ensure compliance.

Published weekly and monthly reports for both internal and external stakeholders.

Sourced interviewers via job portals and social media platforms.

Analyst- ACC (Assisted Content Collector)

Wipro BPS Ltd
11.2014 - 09.2017

Maintained accurate and accessible records to support operational efficiency.

Cultivated strong relationships with call center departments to facilitate collaboration.

Collaborated with upper management to implement improvements for enhanced customer satisfaction.

Formulated and enforced service center policies, procedures, and quality assurance measures.

Collected customer feedback to drive process changes that exceeded satisfaction goals.

Provided cross-training for five staff members to enhance team capabilities.

Prepared knowledge base articles to support staff training and operational efficiency.

Resolved client escalations promptly, ensuring high levels of client satisfaction.

Senior Customer Service Officer

Mphasis
08.2011 - 06.2014

Maintained accurate records to enhance operational efficiency.

Developed strong relationships across call center departments, facilitating effective communication.

Collaborated with upper management to implement changes enhancing customer satisfaction.

Formulated and enforced service center policies, procedures, and quality assurance measures.

Collected customer feedback, driving process improvements to exceed satisfaction goals.

Provided cross-training for five staff members to enhance team capabilities.

Prepared knowledge base articles, improving information accessibility for staff and clients.

Handled client escalations and resolved issues to ensure client satisfaction.

Education

Bachelors of Commerce - Commerce

Bhilai College of Information And Management.
Bhilai
08-2009

Skills

  • Strategic planning
  • Client management
  • Pipeline management
  • Stakeholder relations
  • Product demonstrations
  • Growth management
  • Team collaboration
  • Effective communication
  • Customer service

Websites

Languages

English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2

Certification

Sourcepro Certification

Timeline

Hiring and Business Development Manager

Talent Quotient Partners
07.2024 - Current

Client Delivery Partner

Monjin Interviews Pvt Ltd
09.2017 - 05.2024

Analyst- ACC (Assisted Content Collector)

Wipro BPS Ltd
11.2014 - 09.2017

Senior Customer Service Officer

Mphasis
08.2011 - 06.2014

Bachelors of Commerce - Commerce

Bhilai College of Information And Management.

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Aditi Khandelwal