Balaramaiah Lokesh

• Service Head at KHT Prime
  - Heading the Aftersales Division at KHT Prime, generating a monthly turnover of 1.5 Crores.
  - Monitoring service operations for Jeep, Citroën, Fiat and Abarth brands.
  - Ensuring efficient and customer-centric operations.
  - Implementing quality control measures for superior aftersales service.
  - Coordinating with various departments for streamlined service processes.
  - Analyze the performance metrics and initiate improvements for optimal efficiency.

• Service Head - Automotive Manufacturers Private Limited (Mahindra):
  - Oversaw entire service operations with a monthly turnover of 2 Crores.
  - Managed 4 locations, averaging 1500 vehicles monthly.
  - Monitored CSI, revenue, and inflows, ensuring consistency and improvements.
  - Led service marketing, customer retention, accessories, and VAS sales reviews.
  - Directed service floor activities, job allocation, and technical troubleshooting.
  - Implemented action plans for target achievement and conducted after-sales campaigns.
  - Drove technical transformation for the workshop, ensuring top-tier repair quality.

• Overall Responsible for the entire Service Operations for Johar Bahru Branch with monthly turnover of 20Lakhs Malaysian Ringgit (Both Labor & Parts) and average inflow of 600 to 650 per month.

• Responsible for the entire Service Operations with an average Inflow of vehicles 250 to 300 per month, and The monthly turnover of 25 to 30 L INR (Both Labor & Parts)
• Periodic review for inflow and revenue parameters, Customer Retention tools
• Co ordination with principal for technical and service administration quires
• Achievements: Successfully attended and completion of STRIDE TO LEADERSHIP -2018 program conducted by Mercedes Benz.

• Responsible for the All-Service Branch Administration and operations
• Coordinate with principle for technical queries and warranty settlements
• Conducting in-house Technical and process training for employees
• Organizing seasonal service campaign in all branch location for customer retention.

- Report directly to GM, overseeing Branch Service operations in Mysore, Mangalore and Shimogga
- Monitor and strategize improvements in revenue parameters and inflows across all branches.
- Set targets for each branch and provide support for achieving excellence.
- Coordinate with principals for technical support and streamlined service operations.

• Responsible for Branch Service operation-(Mysore, Madikeri, Mandya and Chamarajanagara)
• Monitoring and planning for improvements in revenue parameters and inflows at all branches
• Target setting to all branches and support to achieve with excellence
• Co ordination with principal for technical support and service operation.

• Co ordinate with HO for all Service operation and administration as per the company norms
• Independently handling workshop as a profitable center
• Responsible for 5s process, Gamba activity at the workshop location
• Organizing seasonal campaigns.