MBA Operations Executive Intern
Shadowfax Technologies Ltd.
Bengaluru
09.2025 - Current
- Managed Return to Seller (RTS) operations to ensure smooth shipment handling and timely process completion.
- Monitored Out for Delivery (OFD) performance, identifying bottlenecks and implementing corrective actions for timely delivery.
- Conducted OTP verification and tracked First Attempt Success Rate (FASR) to uphold operational accuracy.
- Prepared and analyzed MIS reports and Excel dashboards to track key performance indicators including RTS pendency and OFD rate.
- Performed data-driven analysis to identify trends and root causes of delays, supporting continuous improvement initiatives.
- Coordinated with riders and sellers for real-time resolution of OTP failures and delivery delays.
- Streamlined reporting by creating automated Excel templates, reducing manual efforts and enhancing accuracy.
- Supported decision-making through daily performance insights, optimizing load planning and resource allocation.