Summary
Overview
Work History
Education
Skills
Timeline
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Aditi Mamodiya

Product Specialist
Ahmedabad

Summary

Dynamic professional with extensive experience at ICICI Securities, excelling in team management and financial planning. Proven track record of enhancing customer satisfaction and driving revenue growth through strategic initiatives. Adept at multitasking and utilizing MS Office to streamline processes, fostering strong client relationships and delivering tailored solutions that meet diverse market demands.

Overview

7
7
years of professional experience

Work History

Product Specialist

ICICI Securities
08.2024 - Current
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Led cross-functional teams to align product development with customer needs, achieving high satisfaction rates.
  • Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
  • Managed product portfolio, ensuring balanced offering that met diverse market demands.
  • Collaborated with sales teams to develop effective selling strategies and materials, boosting sales performance.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.

Branch Manager

ICICI Securities
02.2023 - 07.2024
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

Key Relationship Manager

ICICI Securities
03.2019 - 01.2023
  • Analyzed market trends to inform decision-making processes, assisting clients with informed investment choices.
  • Streamlined internal processes to improve efficiency and provide faster response times for client inquiries.
  • Collaborated with cross-functional teams to develop tailored solutions for clients, leading to higher satisfaction rates.
  • Strengthened client relationships by providing personalized service and addressing individual needs.
  • Managed a diverse portfolio of high-value clients, ensuring their financial goals were met with customized solutions.
  • Increased overall customer satisfaction by resolving issues promptly and maintaining open lines of communication throughout the resolution process.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Communicated product quality and market comparisons by creating sales presentations.

Education

MBA - Finance

Som Lalit Institution of Management
Ahmedabad, India
04.2001 -

Bachelors of Comm. - Accounting And Finance

Maharshi Dayanand Saraswati University
Ajmer, India
04.2001 -

Skills

Team management

Financial Planning

Multitasking

MS Office

Timeline

Product Specialist

ICICI Securities
08.2024 - Current

Branch Manager

ICICI Securities
02.2023 - 07.2024

Key Relationship Manager

ICICI Securities
03.2019 - 01.2023

MBA - Finance

Som Lalit Institution of Management
04.2001 -

Bachelors of Comm. - Accounting And Finance

Maharshi Dayanand Saraswati University
04.2001 -

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Aditi MamodiyaProduct Specialist