Aditi Mishra

To associate with vibrant organization which allows me to put my competencies to the best use and add value to the organization contributing to growth as an individual. 11+ years of Team Management, Documentations, Testing and Customer’s Requirement Analysis. Experience of team Leader, responsible for designing and building processes, and Quality Assurance, and delivering an efficient and timely solution of customer queries. Strong background of process development and management, support, work review and evaluation of team mates.

• WIPRO, Solution Delivery Analyst, 04/01/2022, Current, Wiped Limited is a leading global information technology, consulting and business process services company. Wiped harness the power of cognitive computing, telecom, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company Recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good. Corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. My Core responsibilities are: - Discussion with Vendor and Client, prepare the issue document - Development and optimize the service process. - Black box Testing (Manual) of tools - Management of data in tools and provide analysis to higher management - Maintained detailed documentation of work and changes to support the quality enhancement of service to the end user - Ensured high operational efficiency and quality of solutions to meet SLAs and support commitment to the Customers - Mentored other teammates by knowledge sharing. Review the team work and trained them to improve the quality of deliveries/services.
• WIPRO, BOA, 01/01/2020, 03/01/2022, Wiped Limited is a leading global information technology, consulting and business process services company. Wiped harness the power of cognitive computing, telecom, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 220,000 dedicated employees serving clients across six continents. My Core responsibilities are: - Discussion with Vendor and prepare the issue document - Development and optimize the service process. - Blackbox Testing (Manual) of tools - Management of data in tools and provide analysis to higher management - Maintained detailed documentation of work and changes to support the quality enhancement of service to the end user - Ensured high operational efficiency and quality of solutions to meet SLAs and support commitment to the customers - Mentored other teammates by knowledge sharing. Review the team work and trained them to improve the quality of deliveries/services.
• BAJAJ ALLIANZ GIC Ltd, 04/01/2015, 10/01/2019, Delhi, Bajaj Allianz General Insurance is the private sector general insurer in India and this is a joint venture between Allianz SE, world's leading insurer and Bajaj FinServ Limited. The company began its operations in 2001 and today has a pan-India presence in over 200 towns and cities. The company has been constantly expanding its operations to reach out to its customers. My Key responsibilities were - - I was responsible to maintain Data and Queries of four zones. - Building relationships and collaborating with ground staff/Agents to ensure timely service and commitments - Processing of data and analyses of general mistakes done by ground/agents - Prepare the reports for issues and SLAs to Head office and higher management - Coordination with higher management to provide efficient to customer - Adopted Rapid issue solution methods and channels, resulting 30% reduction in issue solution cycle. - Effective people management skills, provide direction, set priorities, and deliver coaching to support talent development
• ARYAN INSURANCE, 08/01/2012, 04/01/2015, Delhi, Aryan Insurance is a Delhi based leading insurance adviser and agent. I have started my career from Aryan Insurance and joined here as Customer care and Support Executive. Handling daily customer queries and set SLAs based on standard procedure of company - Prepare documentation and MIS for management - Summarize general queries and provide automatic solution over email and SMS to reduce engagement time of office staff, resulting in 20% cost savings.

• Date of Birth: 07/18/1994
• Gender: Female
• Marital Status: Unmarried

• Dance
• Photography

• Hindi
• English

I have received Multiple awards based on my performances, Floor Support, Multiple Clients and achievement in Special Projects etc and we received the awards via coupons.

Also, I gained multiple positive feedback emails for my performances from Client/Vendors and Managers