Aditi Mukherjee
Seninor Technical Business Analyst
Bangalore
Summary
Seasoned Business Technology Analyst with 11 years of comprehensive experience driving successful business processes for top multinational companies. Skilled at designing and applying process changes to improve efficiency and reduce costs. Accomplished at leveraging past lessons to inform future decision-making. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Senior Technical Business Analyst
CBA
Bangalore
07.2022 - Current
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified and managed gaps, determined the effectiveness of the proposed solution, facilitated writing user stories with the team, and developed Business Requirements documents and models for Retail banking.
- Collaborated with architects, development and testing team, vendors, and consultants for solution design and have developed sustainable end-to-end solutions.
- Assisted in assessing digital banking products and documenting the current and future states of digital banking to identify and recommend product improvements, verification, and validation.
- Authored documentation on technology implementation strategies and best practices to optimize spending and IT staff deployment.
Senior Business Analyst
TATA Consultancy Services
Bangalore
08.2018 - 06.2022
- Collaborated with product owners and project managers to effectively remediate key risks and issues that impede the effectiveness of the Scrum team.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Worked with product teams across the organization and have enhanced understanding value of agility, especially with regard to ensuring prioritization of workflow and updating product backlogs.
- Delivered analysis of market, sales, and consumer trend impact on long and short-term strategies.
Market Research Analyst
TATA Consultancy Services
Bangalore
03.2017 - 08.2018
- Communicated client’s business requirements by constructing easy-to-understand data and process models.
- Assisted market needs analysis to support customer segmentation opportunities and sales initiatives.
- Prepared reports of findings by illustrating data graphically and translating complex findings into written text.
Business Analyst
TATA Consultancy Services
Kolkata
07.2015 - 02.2017
- Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
- Analyzed scope, captured business requirements and recommended process changes for team development.
- Effectively managed and used systems and processes to measure and monitor impact of performance on Operations.
Banking Operations Specialist
ICICI Bank Ltd
Kolkata
09.2010 - 09.2012
- Analyzed operational and financial data to identify business insights and opportunities for process improvement.
- Partnered with auditors to track errors and add contributions to maintain accuracy. Increased customer satisfaction rates by resolving issues.
Education
Post Graduate Diploma in Banking Operation (PGDBO) - Banking And Financial Support Services
01.2010 - 09.2010
Master of Science - Geography
06.2008 - 07.2010
Bachelor of Science - Geography
06.2005 - 07.2008
Skills
Business Development
Certification
Certified Scrum Master
Additional Information
- Organized various fundraising efforts for local orphanages through the CBA CSR group
- As one of the key members of the sustainability club, have worked toward educating members of other companies to practice environmental and social sustainability
Timeline
Senior Technical Business Analyst - CBA
07.2022 - Current
Certified Scrum Master
02-2022
Senior Business Analyst - TATA Consultancy Services
08.2018 - 06.2022
Six Sigma Green Belt
06-2017
Market Research Analyst - TATA Consultancy Services
03.2017 - 08.2018
Business Analyst - TATA Consultancy Services
07.2015 - 02.2017
Banking Operations Specialist - ICICI Bank Ltd
09.2010 - 09.2012
NIIT - IFBI - Post Graduate Diploma in Banking Operation (PGDBO), Banking And Financial Support Services
01.2010 - 09.2010
Madras University - Master of Science, Geography
06.2008 - 07.2010
University of Calcutta - Bachelor of Science, Geography
06.2005 - 07.2008
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