Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
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Aditi Nagar

Bengaluru

Summary

ADITI NAGAR

Senior Product Expert


Motivated ,personable Senior Product Expert. Able to quickly master technology, Proficient in CRM Tools and Salesforce. Flexible and Versatile.Proven Superior quality, service and communication skills with 3 years of experience with reliable product education,timely assistance and helpful feedback.

Overview

3
3
years of professional experience

Work History

Senior Product Expert

Byjus
Bengaluru
04.2022 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Served customers and followed outlined steps of service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled 50-60 calls per day to address customer inquiries and concerns

SENIOR CUSTOMER SUCCESS SPECIALIST

BYJU'S
Bengaluru
01.2021 - 03.2022
  • Handle complicated and unresolved issues from less experienced personnel
  • Manage train of customer service personnel
  • Responsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolution
  • Investigating and resolving customer problems and concerns in timely manner

CUSTOMER SUCCESS REPRESENTATIVE

BYJU'S
11.2019 - 12.2020
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Answered numerous inbound calls each day to handle various student concerns
  • Documented, researched, and resolved customer service issues
  • Utilized appropriate knowledge resources to drive resolution of applicable issues/problems(eg Leadsquared and Knowledge bases)
  • CRM tools, websites, Product Manual

Education

B.TECH - Computer Science And Engineering

KIET
Ghaziabad
05.2017

Intermediate - Science

Delta Junior College
Hyderabad
05.2013

High School - PCM

St. Francis Convent School
Agra
04.2011

Skills

  • CORE SKI LLS:
  • CRM and Salesforce Software
  • Leadsquared
  • Proficiency in MS Word and MS Excel
  • De- Escalation Techniques
  • Strong Analytical and Problem Solving Skills
  • Call Documentation
  • Issue and Complaint Resolution
  • Customer Account Management
  • Customer Retention Strategies
  • PROFESSIONAL SKILLS:
  • Verbal and Communication Skills
  • Time Management
  • Problem-solving
  • Strong leadership skills
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure

Accomplishments

  • Multitasking and Prioritization Verbal and Communication Skills CRM and
    Salesforce Software
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10-15 staff members.

Additional Information


  • Received Best Employee award for Excellence performance throughout the year

Timeline

Senior Product Expert

Byjus
04.2022 - Current

SENIOR CUSTOMER SUCCESS SPECIALIST

BYJU'S
01.2021 - 03.2022

CUSTOMER SUCCESS REPRESENTATIVE

BYJU'S
11.2019 - 12.2020

B.TECH - Computer Science And Engineering

KIET

Intermediate - Science

Delta Junior College

High School - PCM

St. Francis Convent School

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Aditi Nagar