CRM
Aditi Nagar
Senior Customer Success Specialist
Bengaluru,Karnataka
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Senior Customer Success Specialist
Byjus
Bengaluru, Karnataka
2019.11 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
B.Tech - Computer Science And Engineering
2013.08 - 2017.06
Graduated in First Division with 70% aggregate.
Intermediate - PCM
2011.05 - 2013.06
Secured 85% aggregate.
High School - PCM
2010.05 - 2011.06
Secured 8.4 CGPA
Skills
Technical Support
Recordkeeping strengths
Creative problem solving
Complaint resolution
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Software
Salesforce
Freshdesk
Leadsquare
Timeline
Senior Customer Success Specialist - Byjus
2019.11 - Current
KIET - B.Tech, Computer Science And Engineering
2013.08 - 2017.06
Delta Junior College - Intermediate, PCM
2011.05 - 2013.06
St. Francis Convent School - High School, PCM
2010.05 - 2011.06