Aditi Patel

Skilled Senior Branch Head having more than 20 years of expertise in coordinating team and financial activities. Proven success in leadership, operational excellence and organizational development with keen understanding of elements in banking and finance industry. Adaptable with on going changing professional environment. Recognized for inspiring management team members to excel and encouraging creative work culture.

• ICICI bank ltd., Vadodara, Gujarat, Branch Manager, 02/09, Present, To handle a team of Management Resource and run branch processes smoothly taking care of regulatory issues and exception handling., Handling sales process management for branch., Achieving branch sales target for all products across the counter including liabilities, assets and fee products., Effectively handling out bound sales through various sales activity plan., Offering different products as per the requirement to walk in customers thus bringing new business to the bank and deepening the relationship by cross selling to the existing customers., Daily conducting branch meet thus discussing with the huddle, Resolving customer’s complaints and queries. As well as managing all escalations to the respective department and resolving those raised to us., Replying complaints related to RBI, Banking Ombudsmen and Income Tax /Sales tax department within stipulated date., Effectively handling branch processes through internal vendors, Regional processing unit - Taking care of procedures like clearing, customer interface, and account modification at regional level., Managing branch budget by keeping close watch on daily cost of branch., Branch Leadership Program – An intensive 25 days program grooming Branch Operations Manager and Branch Manager., Micensy Project – Launching the concept of Privilege Banking., Customer First Project.
• HDFC Bank Ltd., Karelibaug, Baroda, Gujarat, Back-up Branch Manager, 11/03, 05/08, Ensuring that transactions runs smoothly and hand over is done timely., Monitoring the audit issues and service quality and identifying areas for improvement., Handling the legal issues and solving them through proper communication and maintaining related documents., Also assigned as Key person for Service Quality Management and Quality Initiative Management at Branch., Overseeing the cash management services and handling Teller Authorizer Profile., Complaint Handling Program, Personal Effectiveness Program, Negotiation Skills, Branch Operation Module, KYC and AML Rules (Know Your Customer and Anti Money Laundering Rules), Foreign Exchange Policies from Bank Perspective., Effectively participated in Audit and cleared 3 audits., Accredited as NRI Champion for the Branch and monitored the activities carried by NR Customers and providing services related to investments.,Efficiently ensured adherence to KYC and AML Norms., Maintained and monitored the Score Card of Personal Banker, always achieved above bench mark., Holds the distinction of taking initiative to produce a small scale sized brochure understanding needs of customers where all products (more then 32) across the counter were listed., Bagged Appreciation for the efforts taken to implementing and effectively controlling Five S module.
• IDBI Bank, Customer Care Officer, 06/02, 10/03, Overseeing the Front Desk and various operational activities related to the same., Handling the customer queries and activities related to front desk.