ADITI SAHA
Siliguri
Summary
Motivated Front Office Supervisor with over four and a half years of experience in the hospitality industry, seeking advancement into a managerial role. Strong background in leading front desk operations, team management, customer service excellence, and operational efficiency. Eager to leverage experience to drive success in a managerial position and contribute to a dynamic team with greater leadership responsibilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
The Oberoi Vanyavilas Wildlife Resort
Sawai Madhopur
04.2023 - Current
- Supervised and managed many difficult situations with the guests as well as the team
- Oversaw multiple group arrivals and ensured smooth check-in process
- Initiated and successfully implemented new guest experience ideas
- Managed the team entirely during times when our reporting manager was out of town
- Conducted trainings on a regular basis to encourage the team to keep learning and growing
- Got multiple guest recognitions.
- Developed strategies to improve customer satisfaction levels.
Front Office Associate
The Oberoi Vanyavilas Wildlife Resort
Sawai Madhopur
03.2021 - 03.2023
- Provided information about the hotel's facilities, services, and nearby attractions to guests.
- Assisted guests with check-in, check-out, and room reservations.
- Ensured compliance with all company policies and procedures related to guest services.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Trained new hires on proper use of computer systems and other front office equipment.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
Banquet Sales Coordinator
Radisson
Gwalior
12.2020 - 03.2021
- Managed the banquet sales solely to ensure blooming business
- Managed the sale of banquets and generated great revenues
- Reverted and resolved client queries to ensure maximum guest satisfaction
- Looked after the event arrangements to ensure smooth operations.
Education
Bachelor's Degree - Hospitality Management
Siliguri Institute of Technology
Siliguri, West BengalHigher Secondary -
Ramkrishna Saradamoni Vidyapith
Siliguri, West BengalSkills
- Leadership
- Cost Management
- Problem Solving
- Mentorship
- Organizational Skills
- Customer service excellence
- Communication skills
- Attention to detail
- Time management
- Crisis Management
- Interpersonal skills
- Billing and accounting
- Creative Problem Solving
- Strong Leadership
- Complaint Handling
- Revenue optimization
- Staff Supervision
- Skilled in Opera V5 and Opera cloud (PMS)
- Shift Scheduling
- Customer relationship management
- Process improvement
Certification
- Certified Departmental Trainer, 05/01/21, Siliguri, West Bengal
- Supervisory Development Programme, 12/01/16, Siliguri, West Bengal
- Basic Computer course
- Beautician course
Awards
- Supervisor of the year, 2023-2024
- Supervisor of the quarter, 03/01/24
- Heartfelt service Award, 2022-2023
- Supporting Spartan, 2021-2022
- Grooming Gem, 03/01/22
Languages
- English, Proficient
- Bengali, Native
- Hindi, Proficient
Timeline
Front Office Supervisor
The Oberoi Vanyavilas Wildlife Resort
04.2023 - Current
Front Office Associate
The Oberoi Vanyavilas Wildlife Resort
03.2021 - 03.2023
Banquet Sales Coordinator
Radisson
12.2020 - 03.2021
Bachelor's Degree - Hospitality Management
Siliguri Institute of Technology
Higher Secondary -
Ramkrishna Saradamoni Vidyapith