Summary
Overview
Work History
Education
Skills
Last Salary
Timeline
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Aditi Sharma

ballabgarh, Faridabad, Hindu

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Senior Customer

Ienergizer IT Pvt Ltd
Noida
03.2021 - 06.2023
  • Worked in rotational US shift for telecom process name "nuance" which works for sprint (US telecom company)
  • Performed all duties to provide full customer satisfaction and retain customer. Used active listening skills to identify customer issues and provide solutions that best fits customer's needs.
  • Handled customer concerns like billing, payment, postpaid offers, pitching new deals time to time
  • Resolving concerns over the call & chat and maintaining chat/call handling time which results in giving timely solutions
  • Meeting the target of positive surveys per month.

Customer Associate

Amazon India Pvt Ltd.
07.2020 - 01.2021
  • Worked in US,UK shift both as per the company requirement
  • Resolving delivery, shipment, placing order, payment, Amazon prime related concerns over the chat
  • Worked in rotational shift with rotational week off
  • Send emails with order details whenever required.

Customer service associate

Paytm
12.2016 - 04.2020
  • Have customer experience in paytm payments Bank and wallet as well
  • Drive continuous support in resolving escalation emails
  • Monitoring cases of wrong P2B, P2P, incorrect transaction
  • Resolved grievance and social media cases
  • Resolved escalations of paytm bank and Paytm wallet over email
  • Providing alternative options and offers to customers, results in decreasing account cancellation
  • Handled Social Media Cases like Travel , Insurance, Recharge , E-Commerce Related Cases

Education

B.com Hons - Commerce

School of Open Learning, DU
Faridabad
06.2013 - 07.2016

Skills

Inter-department collaboration

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Last Salary

Last CTC :- 40100

Last In Hand :- 38800

Timeline

Senior Customer

Ienergizer IT Pvt Ltd
03.2021 - 06.2023

Customer Associate

Amazon India Pvt Ltd.
07.2020 - 01.2021

Customer service associate

Paytm
12.2016 - 04.2020

B.com Hons - Commerce

School of Open Learning, DU
06.2013 - 07.2016
Aditi Sharma