Aditi Sharma
ballabgarh, Faridabad, Hindu
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Customer
Ienergizer IT Pvt Ltd
Noida
03.2021 - 06.2023
- Worked in rotational US shift for telecom process name "nuance" which works for sprint (US telecom company)
- Performed all duties to provide full customer satisfaction and retain customer. Used active listening skills to identify customer issues and provide solutions that best fits customer's needs.
- Handled customer concerns like billing, payment, postpaid offers, pitching new deals time to time
- Resolving concerns over the call & chat and maintaining chat/call handling time which results in giving timely solutions
- Meeting the target of positive surveys per month.
Customer Associate
Amazon India Pvt Ltd.
07.2020 - 01.2021
- Worked in US,UK shift both as per the company requirement
- Resolving delivery, shipment, placing order, payment, Amazon prime related concerns over the chat
- Worked in rotational shift with rotational week off
- Send emails with order details whenever required.
Customer service associate
Paytm
12.2016 - 04.2020
- Have customer experience in paytm payments Bank and wallet as well
- Drive continuous support in resolving escalation emails
- Monitoring cases of wrong P2B, P2P, incorrect transaction
- Resolved grievance and social media cases
- Resolved escalations of paytm bank and Paytm wallet over email
- Providing alternative options and offers to customers, results in decreasing account cancellation
- Handled Social Media Cases like Travel , Insurance, Recharge , E-Commerce Related Cases
Education
B.com Hons - Commerce
School of Open Learning, DU
Faridabad 06.2013 - 07.2016
Skills
Inter-department collaboration
Customer Relations
Administrative support
Effective problem solver
Excellent time management skills
Exceptional telephone etiquette
Shipping, receiving and warehousing
Retail platforms
Customer-focused
Complaint resolution
Process improvement specialist
Last Salary
Last CTC :- 40100
Last In Hand :- 38800
Timeline
Senior Customer
Ienergizer IT Pvt Ltd
03.2021 - 06.2023
Customer Associate
Amazon India Pvt Ltd.
07.2020 - 01.2021
Customer service associate
Paytm
12.2016 - 04.2020
B.com Hons - Commerce
School of Open Learning, DU
06.2013 - 07.2016