Aditi Sharma

Worked as a Senior Financial Analyst at IEnergizer, where I played a key role in financial analysis, reporting and processing. Utilized my strong analytical and problem-solving skills to provide valuable insights and support strategic decision-making.

• Services to companies listed in stock market.
• Responsible for locating correct account of the shareholders and transaction type to comprehend given set of instructions.
• Creating Dashboards by using Power BI tool of Monthly Team’s Work Managed integrated audits and quarterly reviews of team. Established operational objectives, workflow plans and delegated assignments.
• Responsible for classifying all transactions assigned with utmost quality.
• Review all the appropriate documents like Shares certificate, Court order, Power of attorney, Deceased certificate of the holder.
• Cross check all the history to find out the identity of holder in order to prevent identity theft, fraud, money laundering through software's like Scrip, Doc Viewer and Workflow.
• Required skills: Account management and maintenance, Financial transaction processing, Payment Instruction and Verification, Teamwork, Excel database, alertness to details.
• Implemented and maintained financial models and tools to improve accuracy and efficiency of financial analysis.
• Developed and implemented financial controls and processes to ensure compliance with regulatory requirements.
• Provided guidance and support to junior team members, fostering a collaborative and high-performing work environment.

As a Project Head at SETU Skill Center (NGO), I successfully managed and executed various projects to empower and uplift marginalized communities. Utilized my strong leadership and teamwork skills to mobilize resources, coordinate activities, and ensure project success.

• Developed project plans and timelines, ensuring adherence to budget and deadlines.
• Managed project budgets and allocated resources effectively to achieve project objectives.
• Manage the day-to-day performance of the Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs and within budget.
• Collaborated with stakeholders and partners to identify project needs and develop appropriate solutions.
• Responsible for the recruitment, training, induction and coaching strategy across the contact centres with Database Management Monitored project progress and performance, identifying and addressing issues and risks.
• Implemented monitoring and evaluation systems to measure project impact and effectiveness.
• Managed and mentored project teams, fostering a collaborative and high-performing work environment.
• Implemented best practices and lessons learned from previous projects to improve project outcomes.
• Handled Courses as IT Trainer for Basic and Advance Excel

Worked as a Senior Facility Executive at MetLife (GOSC), where I was responsible for managing and optimizing facility operations. Utilized my strong organizational and problem-solving skills to ensure smooth and efficient facility management.

• Managed day-to-day facility operations, including maintenance and Housekeeping Services.
• Vendor management (Stocking and Billing)
• Data Management and Reporting (Stationery, Vending & Housekeeping).
• Developed and implemented facility policies and procedures to ensure compliance with regulatory requirements and industry best practices.
• Identified and implemented cost-saving initiatives, resulting in reduced facility expenses.
• Collaborated with cross-functional teams to implement workplace safety and wellness programs.
• Provided timely and accurate reports on facility performance and expenses to senior management.
• Managed relationships with key stakeholders, including Vendors, tenants, and service providers.
• Ensuring the Head's Meeting to be booked in time on Outlook. Ensuring the end to end meetings of management in Board/Conference Room.

• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Improved first-call resolution rates by effectively troubleshooting and diagnosing customer concerns.
• Collaborated with team members to develop new strategies for optimizing technical support services.
• Technical Troubleshooting: Diagnose and troubleshoot technical problems customers may encounter with products or services. Offer step-by-step guidance to customers in resolving technical issues or glitches. Product Knowledge: Maintain a deep understanding of the company's products or services to effectively assist customers.
• Documentation: Keep detailed records of customer interactions, including the nature of the issue, steps taken to resolve it, and any follow-up actions required. Maintaining Data of Queries/Issues in MS Excel.