Desired Job Title
Manager- PayrollAssistant Manager- PayrollWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Bengaluru, INGurgaon, HRHyderabad, TG
Open to relocation: Yes
Open To Work
Aditi Singhal
Payroll, HR Ops, HR Shared Service, benfit Administration
Bengaluru
Work Preference
Summary
I boast an impressive 20+ year career in the financial services industry, collaborating with some of the most prestigious organizations in the field. As a seasoned Finance and Human Resources expert, I excel in areas such as Shared Service, Payroll Management, Employee Queries, Taxation, Labor Legislation, Benefits Administration, Intelligent Automation, Production Support Project Management, and utilizing Business Intelligence Tools to create insightful Scorecards, Dashboards, and MIS reports. I have skillfully spearheaded Global Payroll transformation initiatives, implemented cutting-edge HCM cloud, workday solutions for HR data management, and seamlessly integrated these systems with payroll, benefits, stocks, UKG and other HR modules. My exceptional ability to manage Global Stakeholders and 3rd party vendors has been instrumental in ensuring successful project outcomes. Demonstrating a commitment to fostering a culture of learning and development, Aditi has consistently trained her team members in advanced technologies, such as Dataiku, Claude, MS Office, Office 365, Power BI, and Power Automate tools. This dedication to continuous improvement not only elevates her team's capabilities but also contributes to driving organizational success in the HR and finance field.
Overview
20
20
years of professional experience
3
3
Certification
2
2
Languages
Work History
Comp. Services and Operations Manager
Apple Operations India Pvt. Ltd.
01.2024 - Current
- Managing a team of 7 FTEs and 2 Contractors (Solid reporting) and 5 FTE's and 4 Contractors (Dotted Reporting) processing payroll for more than 50,000 employees.
- Lead end-to-end payroll operations for Apple's India, APAC and EMEA workforce, ensuring 100% compliance with statutory regulations, tax filings, and audit requirements.
- Built, coached, and developed high-performing payroll teams through structured onboarding, mentoring, and continuous capability development.
- Influenced senior leaders across HR, Finance, Tax, Legal, and Technology to drive payroll transformation and operational excellence.
- Managed strategic relationships with global payroll vendors, ensuring service delivery, contract performance, and continuous improvement.
- Presented payroll performance metrics, risks, and strategic initiatives to executive leadership.
- Drive Global Payroll Transition project - successfully leading migration of payroll from ADP MS module to PS module, coordinating with cross-functional technology, finance, and HR teams across multiple geographies.
- Partner with PBPs (People Business Partners) and ER (Employee Relations) teams to manage complex employee lifecycle events, grievances, and compensation-related queries, ensuring swift and compliant resolution.
- Manage UKG Overtime processing and reconciliation
- Administer and optimize ServiceNow HR ticketing workflows for payroll-related employee queries.
- Oversee Global Stakeholder Management across HR, Finance, Legal, and Technology verticals
- Leverage Dataiku for advanced payroll data analytics, audit automation, reconciliation workflows, and GL validation.
- Utilize Enchanté (Apple GenAI platform) to automate payroll documentation, policy Q&A, and internal knowledge management, reducing manual HR query resolution effort by ~35%.
- Drive India and Global Payroll Compliance Management
- Champion process improvement initiatives - designed automated payroll audit, dashboards integrated with Dataiku-processed data layers.
Compensation & Benefit Manager
American Express (India) Private Limited
01.2014 - 04.2023
- Managed a regional HR Operations team delivering Payroll, Benefits, and Tier 2 employee support for 30,000+ employees across APAC, ensuring operational excellence, SLA compliance, and a consistent, high-quality employee experience.
- Hired, mentored, and developed payroll and benefits professionals, creating a high-performing and engaged team culture.
- Ensured all payroll compliances - year-end, statutory audits, and governance controls - were executed accurately and on schedule.
- Implemented effective governance frameworks across markets; collaborated with global stakeholders for localized benefit policy deployment.
- Fostered strong collaboration with market stakeholders, effectively implementing and streamlining benefits and payroll policies to optimize employee satisfaction and company performance.
- Monitor KPIs including SLA, ageing, quality and customer satisfaction.
- Develop SOPs, knowledge base articles and cross-training programs.
- Lead continuous improvement and HR transformation initiatives.
- Designing and Implementing Payroll and Benefit strategies, keeping them linked company's vision and CEG (HR) strategies. With a vision to provide a great colleagues experience every day.
- Present operational metrics, service performance, productivity, quality scores, and strategic recommendations to senior leadership.
- Maintained full compliance with payroll regulations, successfully managing year-end procedures, audits, Sox controls, PRSA, minimizing risks and potential discrepancies.
- Fostered strong collaboration with market stakeholders, regulators, authorities and vendors effectively implementing and streamlining benefits and payroll policies to optimize employee satisfaction and company performance.
- Utilized various automation and digitization tools to enhance efficiency, reduce manual tasks and errors, and employed Business Intelligence tools for dashboard creation.
Manager- Payroll
Value onshore Services Private Limited
Delhi
06.2012 - 01.2014
- Skillfully managed the payroll processing and accounting of 5 clients (totaling 16,000 employees) with the support of a dedicated team of 5 FTEs, ensuring timely and accurate outcomes.
Assistant Manager- Payroll
Citicorp Services Pvt. Ltd.
Gurgaon
04.2011 - 03.2012
- Supervised the payroll processing, payroll accounting, global time and attendance of over 7,500 employees across 7 Indian locations, ensuring accurate and timely execution.
- Skilfully managed payroll vendor relationships, ensuring top-notch service delivery and efficient collaboration.
Executive Payroll
Ernst & Young Pvt. Ltd.
Gurgaon
11.2006 - 11.2010
- Expertly managed payroll processing and expense reimbursement for over 4,500 employees from 7 firms across 8 locations, ensuring timely and accurate outcomes.
Education
Master of Business Administration - undefined
Guru Jambheshwar University
01.2004
B.com - undefined
Kurukshetra University
01.2001
Skills
- Dataiku DSS
- SAP Payroll
- Workday HCM
- PeopleSoft
- ADP
- Oracle HCM Cloud
- UKG / Kronos
- ServiceNow
- Enchanté (GenAI)
- Power BI
- Power Automate
- Power Query
- Advanced Excel
- DocuSign
- MS Office 365
- Claude
- Copilot
Certification
- Microsoft 365 Fundamental - Power BI, Power Query, Power Automate
- Dataiku Core Designer
Accomplishments
- CEG Award - Covid-19 Colleague Support Initiative
- HR Pinnacle Award 2017 - American Express
- VP Award Q1 2015 - American Express
- Unsung Hero Award Q3 2014 - American Express
- Best Eye & Step Project 2014 - India Lodgment Services (India Payroll SME)
- Rave Award - Citigroup (automated Labour Union Payroll Validation)
- Star Employee Award 2008 - Ernst & Young (mid-year payroll migration)
- Designed DocuSign digital forms eliminating manual paper submissions across HR processes
- Built Sales Incentive Pay Slip automation tool for Sales Incentive Administration team
- Dataiku-led payroll audit reducing manual reconciliation effort by ~40%
- AI- Offline Payroll recon tool
Languages
English
Hindi
Core Expertise
- Tax, labor Law and Statutory Compliance
- Vendor & Global Stakeholder Management
- Global Payroll Transformation & Strategy
- Intelligent Automation & Digitization
- Process Documentation
- Business Intelligence & MIS Dashboards
- Global Payroll Expertise
- Production Support
- People Management
- Retirals, NPS & Superannuation
- Continuous Improvement
- ServiceNow HR Ticketing & UKG Overtime
- Analytical & Data-Driven Decision Making
- Program and Project Management
Timeline
Comp. Services and Operations Manager
Apple Operations India Pvt. Ltd.
01.2024 - Current
Compensation & Benefit Manager
American Express (India) Private Limited
01.2014 - 04.2023
Manager- Payroll
Value onshore Services Private Limited
06.2012 - 01.2014
Assistant Manager- Payroll
Citicorp Services Pvt. Ltd.
04.2011 - 03.2012
Executive Payroll
Ernst & Young Pvt. Ltd.
11.2006 - 11.2010
Master of Business Administration - undefined
Guru Jambheshwar University
B.com - undefined
Kurukshetra University