Aditi Sirohi
MEERUT
Summary
To secure a Challenging position in your company where I can fully utilize my training and skills while making a significant contribution towards the success of the company.
Overview
5
5
years of professional experience
Work History
Associate Coordinator
D link India Ltd
New Delhi
08.2022 - 02.2024
- Monitored the performance of all IT services to ensure SLAs were being met or exceeded.
- Coordinated with other departments within the organization to ensure successful delivery of projects on time and budget.
- Conducted regular assessments of current service levels and identified areas requiring improvement.
- Managed a team of technical staff to provide effective support for end users.
- Conducted research into emerging technologies that could be used as part of an overall service offering.
- Tracked user requests using ticketing systems such as ServiceNow or JIRA; created reports on incidents resolved, open tickets.
- Reviewed customer feedback surveys regularly in order to determine satisfaction levels with existing services provided by the company.
- Prepared monthly status reports which tracked progress against goals set out at the beginning of each quarter.
- Responded quickly when critical incidents occurred; ensured prompt resolution so customers experienced minimal disruption.
- Identified opportunities for improvement in existing IT processes and systems, then developed and deployed new solutions.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Identified and acted on opportunities to improve and update software and systems.
- Communicated relevance of organizational goals, policies and procedures to IT department staff.
Coordinator
Webtel electrosoft pvt ltd
New Delhi
02.2019 - 02.2022
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Handled customer complaints in a professional manner.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Performed regular maintenance on computers and peripherals.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Collaborated with cross-functional teams to define requirements for new initiatives.
- Conducted risk assessments and identified potential issues that could affect project success.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Managed communication channels between various teams involved in the execution of complex projects.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Assessed, monitored and reported on work progression.
Education
MBA - Human resources and Marketing
KNMIET,
Modinagar01.2018
BBA -
KNMIET, Modinagar
01.2016
Skills
- IT service management
- Microsoft outlook
- Complaint resolution
- Application support
- Service desk support
- System monitoring
- User Support
- Technical Support
- Strategic Planning
- Project Coordination
- Decision-Making
- Task Delegation
- Project feedback data
Languages
- English
- Hindi
Hobbies and Interests
- Dancing
- Travelling
Personal Information
D.O.B-06 July 1995
Adders-20/21 P. R Enclave, Ganga Nagar, Mawana road, Meerut-U.P-250001.
Personal attributes
- Ability to work well in the team
- Possess good organizational and management skills
- Maintain good relationship with partners.
- Ability to resolve the issues
- Quick Learner
Hobbies and Interest
- Dancing
- Travelling
Timeline
Associate Coordinator
D link India Ltd
08.2022 - 02.2024
Coordinator
Webtel electrosoft pvt ltd
02.2019 - 02.2022
MBA - Human resources and Marketing
KNMIET,
BBA -
KNMIET, Modinagar
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