Aditi Tamby

• Key account management – Worked on priority accounts to focus on customer’s success and ensure minimal churn risk
• Account planning and strategizing- Striving for aligning business goals with client’s objectives to enhance ROI
• Focus on client’s engagement and expectations management with timely reporting on engagement metrics and understanding voice of customers
• Conduct solutions’ education workshops

Key Achievement

• Successfully, resolving escalation and managing expectation to avoid future backlash
• Won an additional revenue of $54000 from key accounts like Google Cloud, Persistent Systems and Shivaami.

• New business generation – Grew newer accounts by identifying growth opportunities using cold and warm techniques and generated revenue of $200k
• Drawing insights from different metrics to form trends and leveraging for optimal customer success
• Escalation management and conducting training workshops for driving growth for stakeholders

Key Achievement

• Contract negotiation and creating solutions catering for domestic market
• 100% Annual renewal rate (ARR) : 5 key global accounts with a gross revenue of $835000

• Successful in hunting and mining accounts via consultative selling and winning multiyear contracts within technology (IT), communications & connected Industries like automotive, healthcare and industrial sectors
• Building actionable accounts strategy, accounts mapping & marrying them with solution and services for seamless workflows based on data and trends analysis
• Engaged in client onboarding to drive product adoption and ensuring customer’s success with realtime sales support
• Ensure, educate and driving service upgrade adoption for smooth transition, thus acting as a change agent

Key Achievement

• Developed superior interpersonal skills by engaging with multiple stakeholders at different hierarchies, functions and geographies
• Success with enterprise global accounts; winning over gross $2million contract value including new business and renewals; YoY hitting 190% (on average) of my sales target
• Customised Solutions to companies like Microsoft, EPOS, Hexagon Manufacturing Intelligence , MSX International, Odigo and others

• Creating corporate presentations and assets.

• Corporate communications management
• Public relations management and liaisoning with top media housed
• Vendor management across digital and digital media agencies
• Social media channel implementation.

• Store management and client relationship management.