Aditi Tiku

Manager– Sales Accounting Operations | Vmware by Broadcom - Pune, IN | 06/2022 - 10/2024
Identify focus areas and enhance the program/framework to scale, solve and develop the business as per OKRs
Drive process and workflow development, system enhancements –UATs/PATs, SOP management
Drive continuous improvement through QBR, and technology roadmap alignment
Manage projects, and brainstorm with upstream/downstream cross-functional teams
Excellent track record on Project execution & Delivery, Training and Change Management
Exposure on Audits: ISO audits & SOX Reviews (Quarterly Internal Process Review/Assessment with SOX team)
Successfully led the integration of diverse M&A processes into Vmware' s Order Management team, significantly
enhancing operational efficiency and standardizing workflows
Drove operational excellence by improving workflows, managing system enhancements, and aligning technology
roadmaps
Led distributor/partner onboarding, ensuring seamless account setup and efficient support channels
Known for excellence in 100% SLA & 99.7% quality and nurturing cross-functional partnerships
Provide RCA and resolve incorrect bookings to support the RMA process
Known for E2E cloud operations, cloud/SaaS order booking & provisioning support with 100% quality
Partner with the billing ops team to resolve billing disputes, and reduce unbilled proformas
Manage cloud migration requests between various cloud/SaaS environments
Support sales comp eligibility post booking, during quarter-end cut-off
Partner with bookings ops to support ACV & TCV inquiries/corrections
Experience in managing end to end Operations, Transitions, Process stabilization & Optimization and building high
performing teams
Experience in managing Order management across LOBs (New License, Renewals, Professional Services, RMAs &
Reporting), driving KPIs & conducting Quarterly Business Reviews, with Global Leadership & Stakeholders
Spearheaded customer experience initiatives, improving case resolution efficiency and dispute management
effectiveness
Developed and implemented standardized processes for customer onboarding, contract execution, and order
management, enhancing service delivery
Manage performance reviews, encourage, and enrich career growth (both lateral and vertical)
Engage in monthly IDP review, mentoring, L&D programs, and skill-set development support
Engage in effective team nomination on Reward & Recognition program
Engaging with Global Talent Development team to drive need-based training programs to facilitate Learning &
Development needs
Team readiness –increase bench strength and cross-train resources to achieve functional excellence
Excellent interpersonal skills to manage relationships across all levels of the organization; and build synergies with
global stakeholders & work with culturally diversified teams
Planning and execution on hiring strategy – both FTEs and AWFs
Working with Leadership, HR Business Partners & Site Ops to administer HR Programs - Salary, Bonus & Equity refresh,
Talent Assessment & Performance Management

• Led the Salesforce Work Queue Management project, aligning stakeholder requirements and optimizing processes to reduce
  transaction cycle time by 90% through automated work assignment.
  • Managed the Auto Book Enhancement Initiative, driving automation to achieve a 76% 'no-touch' rate, saving 2000 hours annually by optimizing order processing and reducing manual interventions
  • Led RPA automation for direct order processing, achieving a 95% success rate in BOT deployment, reducing manual efforts by 375 hours quarterly and ensuring seamless integration into ERP system
  • Key contributor to data migration post-VMware acquisition by Broadcom; led OM process demos, data validation, and
  mapping. Ensured data accuracy through testing and mitigated risks for a seamless migration

Roles & Responsibilities:

Industry Analysis

1. Identify drivers, trends, challenges, and opportunities in multiple industries that enable the organization in developing market strategies.

2. Providing research-based inputs for Market segmentation and Targeting, Market potential, and penetration study through Primary and Secondary Research

Competitive Analysis

3. Enable the team to gain insights into the strengths and weaknesses of competitors & competing services/offerings in multiple domains

4.

Solutions & Analysis

1. Conduct assessment & analysis workshop to identifying & structure client business problems & requirements.

2. Adhering to a specific client issue and suggesting a BPM solution & engagement model

3.Provide inputs on business transformation issues, e.g. strategy, operations, outsourcing, automation, etc.