Aditi Walia
Patiala
Summary
Resourceful individual willing to provide a high level of assistance in the development and execution of contracts. Bilingual Business Operations Manager knowledgeable in facilitating escalation processes that manage time-sensitive issues successfully and with great efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Plexus IT Systems
Indore
04.2022 - 07.2023
- Collaborated with 12+ national agencies including SSC, railways, IIT JEE Advance, Patwari, NEET to conduct entrance exams by managing communication between client and partner company TCS ion
- Building relationships with clients to promote trust and ensuring high retention.
- Improved client satisfaction by efficiently addressing and resolving corporate escalations and on-ground customer grievances through optimization of communication channels with Partner Company TCS ion and our clients
- Elevated business and profits by engaging 25+ financial institutions for promotional and other exams, showcasing strategic business development expertise
- Managed the seamless execution of 40+ national-level exams, employing meticulous management and operational strategies, benefiting 1.2+ million students
- Secured a performance bonus by achieving a spend of 16 lakhs and effectively resolving 40 issues under a 20 lakhs budget in the critical audit extension project, ensuring on-time delivery and safeguarding the institute's contract and exams
- Reduced supply cost by 20% by initiating cost-effective vendor negotiations, optimizing logistics, and revamping vendor partnerships
Assistant Manager
Hawkeye Industries, Duracell Packaging
Mandideep
10.2020 - 03.2022
- Ensured brand protection by promptly addressing a sealing issue, meticulously assessing warehouse and distribution channels, and proactively safeguarding company's reputation
- Efficiently doubled output through leadership by training 18 inspectors and 8 supervisors in new machine implementation for production enhancement
- Monitored and reviewed performances of team members by analyzing reports while also downloading them to the team, ensuring deeper understanding for efficient daily functioning
- Substantially increased the final product output by 8% (5600 units) daily by managing a team of 6 supervisors and 30 quality inspectors, providing comprehensive quality guidelines and training
- Achieved High efficiency in defect resolution by enhancing statistical generation techniques for PQM defects through addressing root causes
Sales Strategy
Edelweiss Tokio Life Insurance
Mumbai
06.2019 - 08.2019
- Enhanced sales by 15% through cold calls and scheduled in-person client meetings, showcasing persuasive prowess and exceptional communication skills
- Substantially streamlined our workload through the creation of an upgraded sales dashboard and formulation of a customer engagement contest simulation, leveraging Excel
- Enabled on-demand dashboard generation through the implementation of automated MIS for daily updates
- Gained comprehensive insights into the complete sales channel and the key drivers of the channel through market research
- Creating and maintaining databases for report analysis and data interpretation
- Conducted a project to compare Previous Year vs Current year performances and suggested improvement areas by doing RCA
Education
MBA - Business Analytics
Jagran Lakecity University
Bhopal05.2020
B.Com (honors) -
Jagran Lakecity University
Bhopal05.2018
Skills
- Project management
- Data analysis
- Client relationship management
- Cost reduction strategies
- Vendor negotiation
- Business development
- Effective communication
Certification
• Human Resource Management course (Internshala trainings)
• SQL
• Python
• R
• SPSS
• Tableau
• Excel
• Lean Six Sigma-Green Belt
• Data Science (COURSERA)
• Python for data science (COGNITIVE)
• SQL
• Python
• R
• SPSS
• Tableau
• Excel
• Lean Six Sigma-Green Belt
• Data Science (COURSERA)
• Python for data science (COGNITIVE)
Leadership And Extracurricular Activities
- Smart city Bhopal, 09/01/17, Won 1st price in Commerce Fest inter school competition
- TEDxLNCTBhopalWomen, 11/01/17, Volunteer
- IIT Kanpur: Antaragni Roadtrip Nationals, TRUBA Bhopal, 06/01/18, State coordinator/Organizer
- Hackathon: Business Case Study, 08/01/18, Runner-up
- Volunteer Teacher, 02/01/19 - 07/31/19, Taught 80+ students (Social Welfare Club)
Timeline
Business Operations Manager
Plexus IT Systems
04.2022 - 07.2023
Assistant Manager
Hawkeye Industries, Duracell Packaging
10.2020 - 03.2022
Sales Strategy
Edelweiss Tokio Life Insurance
06.2019 - 08.2019
MBA - Business Analytics
Jagran Lakecity University
B.Com (honors) -
Jagran Lakecity University