Aditi Walia
New Delhi
Summary
To build career in a growing organization, where I can get the opportunities to put my skills and knowledge in order to fulfilling the organizational goals by accepting challenges and climb the career ladder through continuous learning and consistency.
Overview
4
4
years of professional experience
4039
4039
years of post-secondary education
Work History
Senior Representative
Teleperformance
01.2025 - Current
- Managed customer inquiries and resolved issues through effective communication.
- Implemented quality assurance measures to maintain high service standards.
Customer Service Associate
Accenturre
05.2024 - 10.2024
- Contacted customers about potential service upgrades, new services and account changes.
- Strengthened customer retention by offering discount options.
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
Customer Service: Advisor II
Concentrix: Technical Advisor
02.2023 - 04.2024
- Ability to Take Dual Chats, Resolving concerns of Customers, Upselling, Taking ownership and make it effortless for customers
Purchasing Dept.
Unimarck Healthcare Ltd
06.2021 - 01.2023
- Creating Sales Order & Purchase Order, Maintaining Purchase Data, Analyzing and Collecting Sales Data & Maintaining Data records for planning
Education
Senior Secondary School - Commerce With Maths
Sarvodaya Kanya Vidyalaya
New Delhi - 110027Higher Secondary School -
Sarvodaya Kanya Vidyalaya
New Delh - 110027B.Com Hons From Sol (D.U.) - B.COM Hons
Delhi University
New DelhiSkills
- Computer Literate: Windows, Internet, MS Word, Excel, PowerPoint
- Self Motivated & Problem solving
- Ability to work in teams, coping with pressure
- Customer Relations
- Quality Assurance
- Customer service excellence
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief.
Hobbies and Interests
- Sketching
- Cycling
- Reading
- Music
- Writing
Personal Information
- Date of Birth: 15/10/2002
- Nationality: India
Timeline
Senior Representative
Teleperformance
01.2025 - Current
Customer Service Associate
Accenturre
05.2024 - 10.2024
Customer Service: Advisor II
Concentrix: Technical Advisor
02.2023 - 04.2024
Purchasing Dept.
Unimarck Healthcare Ltd
06.2021 - 01.2023
Senior Secondary School - Commerce With Maths
Sarvodaya Kanya Vidyalaya
Higher Secondary School -
Sarvodaya Kanya Vidyalaya
B.Com Hons From Sol (D.U.) - B.COM Hons
Delhi University