Aditya

Team/People Management:

• Handling a team of 15+ associates including Team Leaders and taking care of more than 380+ clients’ day-to-day activities.
• Escalation and resolution points for team members about process-related queries.
• Review the team member’s monthly performance to ensure efficiency in process operations
• Create an environment that motivates and supports the loyalty and retention of employees
• Training and guiding teams toward identifying factors critical to quality, reducing process variation, improving capabilities, and increasing stability
• Handling team issues and liaising with other functions to get the required resolutions
• Career pathing and grooming team members for the next level
• 8) Nominating individuals for development training to keep them engaged in learning and career development
• Reviewing and analyzing the capacity utilization of the entire team.
• Preparing reports for tracking performance and submitting the same to top management.
• Review the team member’s monthly performance to ensure efficiency in process operations.
• Coordinated with other departments to ensure smooth workflow between teams.

Client Management:

• Ensure SLAs are achievable and are met consistently
• Review the top financial errors and prepare a Root Cause Analysis (RCA) to identify the areas of improvement.
• Maintains positive and effective work relationships with clients/ employees/onshore.
• Collaborate with the client and other Escalon stakeholders to ensure the client receives an improvised standard of services through continuous improvement.
• Onboarded new clients and participatedtoward in client calls when needed.
• Ensured compliance with all relevant laws, regulations, and guidelines applicable to the job duties.
• Assisted employees with enrolling in benefit plans and explained plan options.
• Conducted new hire orientations to explain benefits packages.

Assistance to Management:

• Updating Dashboards and reports for managerial purposes.
• Reviewing and analyzing the capacity utilization of the entire team.
• Preparing reports for tracking performance and submitting the same to top management.
• Review the team member’s monthly performance to ensure efficiency in process operations.

Team/People Management:

• Build, and develop a high-performing team by encouraging individual ownership, initiatives, and empowerment
• Review the team member’s monthly performance to ensure efficiency in process operations
• Create an environment that motivates and supports the loyalty and retention of employees
• Training and guiding teams towards identifying factors critical to quality, reducing process variation, improving capabilities, and increasing stability
• Handling team issues and liaising with other functions to get the required resolutions
• Career pathing and grooming team members for the next level
• Nominating individuals for development pieces of training to keep them engaged in learning and career development