Aditya

Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution, and interpersonal communication. Proficient with project management, personnel training, and production scheduling. Sets examples for work ethic, punctuality, and quality. Resourceful Assistant Team Lead known for high productivity and efficient task completion. Possess specialized skills in project management, team coordination, and conflict resolution. Excel in leadership, communication, and problem-solving to enhance team performance and meet organizational goals.

• Workday HCM Certification – Workday, Inc.- inprogress

• Employee of the Year 2019.
• Employee of the Month November 2021.

• Date of Birth: 12/26/94
• Marital Status: Single

• English
• Hindi

• Ensure SLAs are achievable and are met consistently.
• Review the top financial errors and prepare a Root Cause Analysis (RCA) to identify the areas of improvement.
• Maintains positive and effective work relationships with clients/ employees/onshore.
• Collaborate with the client and other Escalon stakeholders to ensure the client receives an improvised standard of services through continuous improvement.
• Onboarded new clients and participated in client calls when needed.
• Ensured compliance with all relevant laws, regulations, and guidelines applicable to the job duties.
• Assisted employees with enrolling in benefit plans and explained plan options.
• Conducted new hire orientations to explain benefits packages.

15+ associates, Included in team, 380+, Handling a team of 15+ associates including Team Leaders and taking care of more than 380+ clients' day-to-day activities., Escalation and resolution points for team members about process-related queries., Review the team member's monthly performance to ensure efficiency in process operations., Create an environment that motivates and supports the loyalty and retention of employees., Training and guiding teams toward identifying factors critical to quality, reducing process variation, improving capabilities, and increasing stability., Handling team issues and liaising with other functions to get the required resolutions., Career pathing and grooming team members for the next level, Nominating individuals for development training to keep them engaged in learning and career development, Reviewing and analyzing the capacity utilization of the entire team., Preparing reports for tracking performance and submitting the same to top management., Coordinated with other departments to ensure smooth workflow between teams.