Aditya Agarwal
Summary
MBA in Marketing & Information Technology with 17+ years of experience in Customer Delivery, Operations, Data Transformation Business Insights, and Account Management in the Channel Data and Consumer Packaged Goods Industry. Successfully created new business opportunities by leveraging in-house talent to transition projects/processes, including high-end reporting, business performance scorecards, and insights work. Proven ability to leverage business processes, business-critical projects, market research data, channel data & insights with stakeholders to identify and expand product adoption, enhancing downstream value and increasing consumer & partner base to influence incremental revenue. Experience in driving analysis with key stakeholders, including planning for customer visits and assisting presales on solution proposals and RFPs. Consistent track record in achieving client satisfaction and accomplishing business goals through effective interpersonal communication and tactical abilities. Expertise in driving operational excellence and delivering actionable insights to customers that complement effective operational decisions and contribute to sustainable business outcomes. Gained industry knowledge and cross-functional expertise in delivering top-class data to customers utilizing automation/RPA and data transformation logic. Current role focuses on data integrity and data quality as essential attributes for measuring success.
Overview
8
8
years of professional experience
9
9
Certifications
Work History
Sr. Director, Channel Data Services
E2OPEN
12.2013 - 2 2024
- Company Overview: Zyme solutions is acquired by E2OPEN
- Business Operations (Customer Delivery, SLA Mgmt., Process transformation)
- Maintaining top class customer delivery by leveraging SAAS platform
- Adhering to SLAs to ensure quality and timely data transformation across 65+ customer
- Assist in contract renewal engagements also, act as customer advocate ascertain customer value
- Drive value stream mapping to create leaner and more efficient Standard Operating Processes
- Reducing cost of serving customers by $120k-$150k year on year
- Manage and coordinate all aspects and activities of customer deliverable per the service level agreement
- Drive change request discussions and coordinate with the cross functional teams as program manager
- Supervise Operations deep dive meetings to measure metrics versus goals
- Proactively identify and eliminate barriers that can interfere with smooth running of the production
- Highlighting & working with Product on enhancing features for usage optimization, savings, ease of adoption and self-serve
- Establish communication and reporting capabilities to enable complete visibility of project status to the local in-country leadership team, stakeholders, and all project team members
- (Internal and external)
- Proactively engage with change management team and readiness groups to create and validate a strategy with the local teams that will ensure smooth operation and adoption within Org also, with customers and partners
- Drive Product Adoption and Post Sales Value Enabler
- Ensure that the Customer Facing Managers knows the company's products inside and out
- Supervise Customer Operations and Team Management
- Zyme solutions is acquired by E2OPEN
Manager, Operations
Genpact
05.2012 - 12.2013
- Company Overview: SMS COE
- Primarily responsible for all aspects of the Client Service activities i.e., reporting, support, client presentations and team management
- Improve utilization and productive utilization
- Encourage team members for process improvements
- Driving projects across 30+ clients to ensure smooth end to end delivery on various process/data upgrades
- Keeping a close watch on the client agreed SLAs to ensure quality and timely delivery
- Initiating quality driven projects to ensure value addition and best practices is shared across operation verticals
- Engaging cross functional teams to maintain synergy with the client growing business needs/dynamics
- SMS COE
Assistant Manager, Operations
Genpact
02.2012 - 04.2012
- Company Overview: SMS COE
- Accountable for the data accuracy and responsible for maintaining the SLA
- Conduct regular audit to identify noncompliance and come up with necessary action plan
- Identify quality initiatives/projects for the team
- Provide training and continuous guidance to the team
- Conduct Employee Survey and develop Action Plans to improve the E-SAT score
- To take ownership of all the assigned tasks and be the main point of contact for your home team on all delivery issues
- Regular team meetings with frontline employees to understand the issues, concerns etc
- Managing the workload of the Team assigned and creating efficiency by identifying and implementing the opportunities for Automation etc
- Keep the Internal Stakeholders updated on the Team progress on regular basis
- Transitioning reports to off-shore team and scope Adhoc projects
- SMS COE
Team Lead, Market Insights
Genpact
10.2008 - 02.2012
- Company Overview: SMS COE
- Managing client relationships with the Operations, marketing & Sales teams
- Drive strategic business and support our Client implementing their annual operating & long- range plans
- Partnering with cross functional teams like Customer Marketing, Category Management, analytics, and database management to develop & execute the quarter plan activities, assessing performance, and executing the pipeline strategy within the defined management system
- Managing and developing full-time direct reports for both Marketing and Sales teams
- Performed new items distribution assessment
- Created distribution void reports, across key customers & suppliers, to identify item success and velocity rate
- Recommended chain/store level distribution & provided size of opportunities
- SMS COE
Lead Consultant, Client Solutions
Genpact
11.2006 - 09.2008
- Company Overview: SMS COE
- Planning for projects transitioned from the US client solutions
- Translating client's business issues into research projects that involve defining scope and parameters involved, analyzing data / findings, giving critical business insights
- Prepared reports on client's sales and share; growth opportunities; performance and positioning of top brands with respect to competitors; effectiveness of promotions; demographics and trends in consumption, broad trends in the Foods, Beverage & Bakery industry and CPG market in general, trends in retailing and their impact on client's business etc
- SMS COE
Associate Relationship Manager
IndiaBulls Securities Limited
03.2006 - 09.2006
- Primarily responsible for business, profit, volume, growth and client relationships
- Involved in business development and achieving growth-oriented targets
- Identify and source prospects and thereby develops new customer relationships
- Accountable for advancing client relationship and maintain regular follow ups with service
- Arrange event presentations, meetings and monitor other marketing communication packages
- Spot cross sell opportunities with customers & make appropriate referrals
Education
Bachelor of Engineering - Industrial Electronics
Nagpur University
06.2000 - 2004.05
Master in Business Administration - Marketing and Information Technology
International Institute of Information Technology
Skills
Operational excellence
Accomplishments
Semi Annual Team Award Q4 2016
Quality and Team Award CY 2016.
Team award for successful deployment of solution Q1 2015.
Awarded by VP (Zyme) for contribution towards Customer Success Q4 2014
Best Newcomer Award, Zyme Solutions H1 2014
Gold Award Q4’ 2013 Exceptional Client management and Operational Excellence.
Customer Impact (Gold Award) Q1’13
Genpact Smart Decision Services.
Client Satisfaction awardQ2’13 (April 2013).
Client Performance Incentive Q1 2012
Received the Annual “Client Appreciation Award” for consistently exceeding expectation of the client for CY 2010
Client Bonus ($1500) for Calendar year 2010.
RSUs awarded by COO Jul’21
Certification
Generative AI for Business Leaders
Timeline
Sr. Director, Channel Data Services
E2OPEN
12.2013 - 2 2024
Manager, Operations
Genpact
05.2012 - 12.2013
Assistant Manager, Operations
Genpact
02.2012 - 04.2012
Team Lead, Market Insights
Genpact
10.2008 - 02.2012
Lead Consultant, Client Solutions
Genpact
11.2006 - 09.2008
Associate Relationship Manager
IndiaBulls Securities Limited
03.2006 - 09.2006
Bachelor of Engineering - Industrial Electronics
Nagpur University
06.2000 - 2004.05
Master in Business Administration - Marketing and Information Technology
International Institute of Information Technology
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