Dynamic senior executive with a proven track record at Vodafone India, excelling in leadership and customer relationship management. Recognized for driving team performance and implementing process improvements. Delivered Tier 1 and Tier 2 technical support, resolving issues related to APIs, system performance, mobile device configurations, and SaaS applications. Adept at coaching and mentoring, fostering a collaborative environment that enhances productivity and exceeds KPIs. Expertise in technical support, client account management, business development, and cross-selling/upselling.