Forward-thinking Senior Manager adept at managing teams of 60+ employees with 8 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Senior Manager-Quality and Customer excellence
Saber Technologies Pvt Ltd.
04.2023 - Current
Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Drove adoption of new technology solutions, modernizing operations and improving operational efficiency.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Implemented and developed operational standards, policies and procedures.
Held monthly meetings to create business plans and workshops to drive successful business.
Provided strong leadership to enhance team productivity and morale.
Led cross-functional teams to achieve project milestones and deliver high-quality results.
Consistently met or exceeded annual performance targets set by senior leadership.
Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
Group Manager-Data Quality
InfoEdge India LTD
07.2015 - 03.2023
Collaborated with other group managers to develop best practices for operational efficiency across departments.
Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
Spearheaded talent acquisition efforts by developing recruitment strategies that attracted top-tier candidates from diverse backgrounds.
Supported staff with developing professional skills and abilities, uplifting team performance.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
SME Quality-Inbound and New Products
Just Dial LTD
07.2015 - 03.2023
Organized and participated in extracurricular activities that fostered a sense of community and enriched the educational experience for students outside the classroom setting.
Evaluated student progress regularly, providing timely feedback for continuous improvement in academic performance.
Continually pursued professional development opportunities to stay current with educational trends and research, ensuring high-quality instruction for all students.
Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.