Aditya Ajitkumar Bhosale
Nippani
Summary
Experienced customer service professional with a strong background in operations. Dedicated to providing exceptional service and improving customer satisfaction. Passionate about creating seamless service experiences and optimizing operational processes for maximum efficiency. Seeking a customer-centric organization that values the importance of customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bodyshop Manager
Landmark Cars Ltd.
05.2024 - Current
- Company Overview: Mercedes Benz Dealer
- Oversee all aspects of the bodyshop operations, including managing team performance, scheduling, and quality control
- Ensure all repair work is completed to the highest standards, in line with Mercedes-Benz specifications
- Manage customer relations, addressing concerns and ensuring a smooth experience from initial contact to vehicle delivery
- Collaborate with the Aftersales Manager to ensure the brand's service standards are maintained
- Monitor and manage repair timelines, parts orders, and subcontractor coordination
- Ensure compliance with safety standards and company policies
- Mercedes Benz Dealer
Certified Service Advisor
Landmark Cars Ltd.
10.2021 - 05.2024
- Company Overview: Mercedes Benz Dealer
- Delivered exceptional customer service, handling inquiries and complaints professionally
- Coordinated with insurance surveyors for claims approval and facilitated repair approvals
- Managed parts orders, accessories, and subcontractor relations
- Worked with workshop staff to prioritize and issue job orders
- Assisted Aftersales Manager to maintain the Mercedes-Benz experience across customer touchpoints
- Monitored and controlled financial transactions, ensuring timely collection of payments prior to vehicle handover
- Ensured adherence to company policies, trade association standards, and safety regulations
- Mercedes Benz Dealer
Certified Service Advisor
Shaman Wheels Pvt. Ltd.
02.2015 - 09.2021
- Company Overview: Mercedes Benz Dealer
- Managed customer interactions and provided consultation on services, ensuring high customer satisfaction
- Coordinated repairs, claims processing, and parts orders efficiently
- Collaborated with various teams to improve service delivery and customer experience
- Mercedes Benz Dealer
Assistant Surveyor
Sujit Dongre Surveyors and Associates
07.2014 - 01.2015
- Conducted surveys on major losses, ensuring accurate loss quantification
- Worked with repairers to expedite repairs and minimize losses for the company
- Handled total losses, cash losses, and major repairs with precision and diligence
Claims Manager (Motor)
Reliance General Insurance Co. Ltd.
08.2012 - 07.2014
- Conducted surveys on major losses and quantified damage
- Approved claims within financial limits and managed escalation processes for higher amounts
- Coordinated with repairers, team members, and corporate clients to ensure smooth claim settlements
- Provided technical support to the claims team and handled queries from various stakeholders
Sr. Service Advisor
Kaizen Hyundai
11.2011 - 08.2012
Sr. Service Advisor
Sharayu Motors
05.2011 - 11.2011
PDI Incharge
Kalyani Motors Pvt. Ltd.
06.2010 - 05.2011
Service Advisor
Kropex India Ltd.
06.2010 - 04.2011
Apprentice Trainee
Maruti Technical Services
01.2009 - 04.2009
Education
Diploma - Automobile Engineering
Gomatesh Polytechnic
BelgaumSkills
- CATIA-V5-R16
- AutoCAD (Computer-Aided Design)
Certification
- Mercedes Benz: Global Certified Service Advisor
- BOSCH: Basics of Fuel Pump & Electricals, Hubli
- General Motors: Entry Level Training, Service Advisor Module 1, LMS Training
- Maruti: Basic Training in Bangalore
Accomplishments
- Star Performer, March 2013 for outstanding claim settlement performance
Personal Information
- Date of Birth: 04/05/87
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Languages
English
Marathi
Kannada
Hindi
Gujarati (Speaking Only)
Timeline
Bodyshop Manager
Landmark Cars Ltd.
05.2024 - Current
Certified Service Advisor
Landmark Cars Ltd.
10.2021 - 05.2024
Certified Service Advisor
Shaman Wheels Pvt. Ltd.
02.2015 - 09.2021
Assistant Surveyor
Sujit Dongre Surveyors and Associates
07.2014 - 01.2015
Claims Manager (Motor)
Reliance General Insurance Co. Ltd.
08.2012 - 07.2014
Sr. Service Advisor
Kaizen Hyundai
11.2011 - 08.2012
Sr. Service Advisor
Sharayu Motors
05.2011 - 11.2011
PDI Incharge
Kalyani Motors Pvt. Ltd.
06.2010 - 05.2011
Service Advisor
Kropex India Ltd.
06.2010 - 04.2011
Apprentice Trainee
Maruti Technical Services
01.2009 - 04.2009
Diploma - Automobile Engineering
Gomatesh Polytechnic
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