Aditya Akotkar
Summary
Dynamic Technical Support Engineer with expertise in Microsoft Azure and 365 administration. Proven track record in server management and DNS configuration, delivering exceptional international client support. Strong problem-solving abilities and effective communication skills drive successful project outcomes and enhance operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Aress Software and Education Technologies
08.2023 - 11.2025
- Microsoft Azure Administration : Managed Azure backups, alert monitoring, virtual machines (VMs), Entra ID (AD), and Network Security Group (NSG) configurations.
- Microsoft 365 and Related Portals : Administered Microsoft 365 services through the Admin Portal, Exchange Admin Portal, and Defender Portal; handled Partner Center tasks and overall Microsoft 365 administration.
- Server Management : Windows Server Administration and Linux Server Administration, configuration, IIS server management, troubleshooting and SSL installation.
- DNS and Website Management: Managed DNS settings, website migrations, and performed database migrations.
- Backup and Restoration : Conducted regular backups and restorations using tools like Comet Backup and Vault Backup.
- International Client Support : Provided technical support to international clients, ensuring high-quality service and issue resolution maintaining the SLA.
- Mail Clients : Office 365 (Outlook), Smarter Mail, Thunderbird, Roundcube, Mailenable.
- Ticket Boards, Control Panels and Tools : Familiar with, WHMCS, Support Pal; WHM, Cpanel, Plesk, Sucuri and Imperva Firewalls, Tawk.to, Proxmox, Hyper-V.
- Monitoring and Tools : Utilized various monitoring tools such as PRTG, Uptime Robot and Observium for system alerts and performance tracking.
Programmer Analyst Trainee
Cognizant Technology Solutions
02.2023 - 08.2023
- Completed six months Internship and worked on the development and configuration of Facets and QNXT tools under Trizetto Project.
- Worked on the database records at backend and configuration at front end.
Education
MCA - Pune
MIT WPU
Pune06.2023
BCA - Nashik
Savitribai Phule Pune University
Nashik05.2021
Skills
- Microsoft Azure and Microsoft 365 administration
- Windows and Linux server management
- DNS management
- Backup and disaster recovery
- SSL certificate installation
- Project management and coordination
- Effective communication
- Problem solving
Languages
- English
- Hindi
- Marathi
Certification
Microsoft Certified: Azure Fundamentals
Hobbies and Interests
- Badminton
- Travel
Timeline
Technical Support Engineer
Aress Software and Education Technologies
08.2023 - 11.2025
Programmer Analyst Trainee
Cognizant Technology Solutions
02.2023 - 08.2023
MCA - Pune
MIT WPU
BCA - Nashik
Savitribai Phule Pune University