Aditya Anand
Process Associate
Bengaluru
Summary
A passionate sales professional with a curious mind. Excels in making relationships with clients and closing deals with new and existing customers. Highly skilled at cold calling, sales presentations, and product demonstrations. I am passionate about identifying the customer's needs and providing solutions to drive the best results from the product.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Senior Customer Service Associate
Teleperformance Global Services Private Limited
06.2023 - 01.2024
- Assisted customers with product selection, troubleshooting and problem resolution.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Inside Sales Executive
Majorel India Private Limited
04.2022 - 04.2023
- As an Inside Sales Executive representing TATA Tele Business Services, as an Account Manager for Solutions such as M365 and GWS.
- I am skilled at identifying and pursuing potential clients while adeptly managing existing accounts
- My strengths lie in fully comprehending client requirements and positioning the most effective solutions to meet their needs
- I routinely follow up with clients and confidently interact with them via email, always maintaining a strong professional relationship
- My consultative approach to account management enables me to guide clients towards technology that drives business growth and ROI attainment
- Consistently exceeding sales quotas
- Successfully nurturing existing client relationships to drive additional revenue.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Presented Microsoft Solutions features to diverse audiences, applying consultative sales techniques to secure new contracts.
Education
BIOLOGY -
R K K COLLEGE
04.2015 - 05.2017
Bachelor of Arts -
Himalayan Garhwal University
Uttarakhand 04.2001 -
Skills
Inbound and Outbound Calling
Conflict Resolution
Customer Service
Opportunity Identification
Pipeline Development
Consultative Sales Approach
Contract Management
Certification
Introduction to Microsoft Azure Cloud Services, Coursera, 11/2022
Personal Information
- Date of Birth: 08/17/00
- Nationality: Indian
Timeline
Senior Customer Service Associate
Teleperformance Global Services Private Limited
06.2023 - 01.2024
Inside Sales Executive
Majorel India Private Limited
04.2022 - 04.2023
BIOLOGY -
R K K COLLEGE
04.2015 - 05.2017
Bachelor of Arts -
Himalayan Garhwal University
04.2001 -