Aditya Anand
Process Associate
Bengaluru
Summary
A passionate sales professional with a curious mind. Excels in making relationships with clients and closing deals with new and existing customers. Highly skilled at cold calling, sales presentations, and product demonstrations. I am passionate about identifying the customer's needs and providing solutions to drive the best results from the product.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Senior Customer Service Associate
Teleperformance Global Services Private Limited
06.2023 - 01.2024
- Assisted customers with product selection, troubleshooting and problem resolution.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Researched product locations at different facilities to arrange and coordinate drop shipments.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Inside Sales Executive
Majorel India Private Limited
04.2022 - 04.2023
- As an Inside Sales Executive representing TATA Tele Business Services, as an Account Manager for Solutions such as M365 and GWS.
- I am skilled at identifying and pursuing potential clients while adeptly managing existing accounts
- My strengths lie in fully comprehending client requirements and positioning the most effective solutions to meet their needs
- I routinely follow up with clients and confidently interact with them via email, always maintaining a strong professional relationship
- My consultative approach to account management enables me to guide clients towards technology that drives business growth and ROI attainment
- Consistently exceeding sales quotas
- Successfully nurturing existing client relationships to drive additional revenue.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Presented Microsoft Solutions features to diverse audiences, applying consultative sales techniques to secure new contracts.
Education
BIOLOGY -
R K K COLLEGE
04.2015 - 05.2017
Bachelor of Arts -
Himalayan Garhwal University
Uttarakhand 04.2001 -
Skills
Inbound and Outbound Calling
undefinedCertification
Introduction to Microsoft Azure Cloud Services, Coursera, 11/2022
Personal Information
- Date of Birth: 08/17/00
- Nationality: Indian
Timeline
Senior Customer Service Associate
Teleperformance Global Services Private Limited
06.2023 - 01.2024
Inside Sales Executive
Majorel India Private Limited
04.2022 - 04.2023
BIOLOGY -
R K K COLLEGE
04.2015 - 05.2017
Bachelor of Arts -
Himalayan Garhwal University
04.2001 -
Similar Profiles
Dinakaran SambathDinakaran Sambath
Team Leader at TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITEDTeam Leader at TELEPERFORMANCE GLOBAL SERVICES PRIVATE LIMITED
Socrates SukumaranSocrates Sukumaran
Quality Analyst at Teleperformance Global Services Private LimitedQuality Analyst at Teleperformance Global Services Private Limited
Vivek SinghVivek Singh
Assistant Manager Finance and Operations Accounting at Teleperformance Global Services Private LimitedAssistant Manager Finance and Operations Accounting at Teleperformance Global Services Private Limited
Jugal SahaJugal Saha
Team Leader at Teleperformance Global Services Private LimitedTeam Leader at Teleperformance Global Services Private Limited
Abha MauryaAbha Maurya
Capex Controller at Diageo IndiaCapex Controller at Diageo India