Aditya Arya

· Supervised daily operations and team functions to maximize revenue, customer satisfaction, customer engagement and employee productivity.

· Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.

· Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

· Established performance and service goals and held associates accountable for individual performance.

· Held one-on-one meetings with Account Managers to identify process hurdles and offered insight, including improvising into how best to remedy such issues.

· Collaborated with upper management to implement continuous improvements and exceed team goals.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Trained staff on operating procedures and company services.
• Produced detailed and relevant reports for use in making business decisions.

• Provided primary customer support to internal and external customers.
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Managed customer relations by developing effective communications process.
• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.