Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
ADITYA BAGGI

ADITYA BAGGI

Hyderabad

Summary

Accomplished Service Delivery Leader with a proven track record in heading and Managing teams to deliver exceptional & profitable results in critical areas such as OT & IT Cybersecurity & Infrastructure Services. Successfully executed, transitioned, and maintained Security, IT Infrastructure, Application Security Services & IT Service Desks while driving continuous improvement through regular engagements with clients. Built and maintained positive working relationships with stakeholders globally, aligning priorities to achieve strategic and business goals. Proficient in mentoring for detailed reports, dashboards, and metrics ensuring compliance and driving Agile way of process adherence and improvement. Experienced in effectively communicating with stakeholders to ensure alignment on project deliverables and timelines, facilitating seamless execution of services. CISM certification enhances expertise in Information & Cybersecurity, Incident Response, Risk management, Compliance, and Governance for overall enterprise.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Manager Information, Cybersecurity Delivery

Nopal Cyber
06.2025 - Current
  • Led end-to-end delivery of cybersecurity services ensuring SLA adherence, compliance, and high client satisfaction & consistent Revenue.
  • Directed information & Cybersecurity teams with strong focus on monitoring, incident response, and escalation management.
  • Established governance frameworks and KPIs to drive operational excellence and continuous improvements.
  • Designed and executed tailored security solutions and IT risk assessments across cloud and on-premise environments.
  • Built trusted relationships with senior stakeholders, influencing decisions and aligning delivery with business outcomes.
  • Mentored and developed cybersecurity delivery teams, fostering expertise, collaboration, and innovation.
  • Supported business growth through proposal development, client pursuits, and expansion of service offerings.
  • Refined cybersecurity delivery strategies by incorporating emerging threat intelligence and new technologies.


  • Led cross-functional teams to achieve project milestones and deliver high-quality results.


  • Provided strong leadership to enhance team productivity and morale.

DELIVERY HEAD - CYBERSECURITY

ZENSAR Technologies
12.2023 - Current
  • Driving Security Delivery, Customer Satisfaction, Growth and Revenue Assurance.
  • Providing advisory & supervision for risk and control advisory services to help protect customers, assets, systems, and data.
  • Heading the team to drive strategy and has ability to understand engagements, business drivers and security enablement opportunities.
  • Responsible for providing cyber-security services to clients.
  • Overseeing the management and delivery of all security services provided by the organization.
  • Manage delivery to meet or exceed client expectations and ensure high standards for quality.
  • Heading multi domain Cybersecurity delivery team and project support activities in varied security domains such as SOC, IAM, Vulnerability Management, Threat Management, Incident response, GRC, Application Security, Digital Forensics.
  • Responsible for working with Service Delivery Managers, Delivery leads, client stake holders, vendor, and (or) business sponsors in meeting the cybersecurity & business objectives.
  • Understand the process, technology or people gaps and propose preventive / corrective action where appropriate.
  • As a Security Delivery Head, also responsible for client facing interactions, resource management (budgetary and allocation based) and any other general involvement requiring either security representation or security attestation of capabilities delivered to our client or internal account management/leadership teams.

ASSOCIATE CONSULTANT/SERVICE DELIVERY LEADER

TATA Consultancy Services
04.2019 - 12.2023
  • Manage and oversee the cybersecurity service delivery, ensuring adherence to timelines, quality standards, and client requirements.
  • Act as the primary point of contact for clients, understanding their overall needs and providing appropriate solutions and recommendations.
  • Lead a team of cybersecurity and IT consultants and experts, ensuring their effective utilization and allocation.
  • Collaborate with clients to assess their current cybersecurity posture, identify vulnerabilities and risks, and manage implementation of appropriate security solutions.
  • Coordinate and communicate with cross-functional teams, such as IT, network security, incident response, and compliance to ensure seamless integration and alignment of services.
  • Conduct regular cadence with SDM & Leads and provide updates to clients and Senior Leadership on progress, milestones, and risks.
  • Monitor cybersecurity project budgets, including resource allocation and cost management, to ensure profitability and effective resource utilization.
  • Implement and enforce cybersecurity policies, standards, and best practices ensuring compliance with industry regulations and frameworks.
  • Proactively identify emerging cybersecurity threats and technologies, and recommend innovative solutions to enhance security posture.
  • Collaborate with business development teams to identify potential opportunities and support client presentations.
  • Stay updated with the latest cybersecurity trends, regulatory changes, and industry standards, and apply this knowledge to improve service delivery and client satisfaction.
  • Provide mentorship and guidance to Delivery Managers, fostering their professional development and growth.

GLOBAL SERVICE DELIVERY MANAGER/SECURITY CONSULTANT

IBM India
08.2010 - 03.2019
  • Lead and manage the global service delivery operations for IT infrastructure security, risk management, and compliance within IBM India.
  • Develop and execute strategic plans and initiatives to ensure effective and efficient delivery of IT infrastructure security, risk management, and compliance services.
  • Collaborate with clients to understand their specific security, risk, and compliance requirements and develop tailored solutions to address their needs.
  • Manage and provide guidance to a team of security, risk, and compliance professionals, fostering their professional growth and ensuring high-quality service delivery.
  • Define and enforce security policies, standards, and procedures to mitigate risks, protect sensitive data, and ensure compliance with industry regulations and standards.
  • Conduct regular risk assessments, vulnerability scans, and compliance audits to identify areas of improvement, assess the effectiveness of security controls, and ensure compliance with relevant standards and regulations.
  • Establish and maintain strong relationships with clients, acting as a trusted advisor and addressing their concerns related to IT infrastructure security, risk management, and compliance.
  • Collaborate with internal stakeholders, including project managers, architects, and engineers, to integrate security, risk, and compliance practices into IT infrastructure projects and initiatives.
  • Monitor and report on the performance and effectiveness of security controls, risk mitigation strategies, and compliance activities to senior management and clients.
  • Stay updated with emerging security threats, industry best practices, and regulatory changes related to IT infrastructure security, risk management, and compliance.
  • Drive continuous improvement initiatives by identifying opportunities to enhance security practices, streamline processes, and optimize resource utilization.
  • Provide leadership and guidance in incident response and resolution, coordinating with relevant teams to address security incidents and breaches promptly and effectively.
  • Collaborate with sales and business development teams to identify new business opportunities, contribute to proposals, and participate in client presentations.
  • Mentor and coach junior team members, sharing knowledge and expertise to support their professional development and growth within the organization.

FIRST LINE MANAGER - OPERATIONS

IBM INDIA
11.2005 - 08.2010
  • Managing a team of 20 to 25 FTEs, Client/Customer/People Management.
  • Forecasting and Planning, Manage the daily team activities and ensure the daily operations run smoothly.
  • Drive Team adherence and manage monthly scheduling, Manage key business metrics like SLA's and CE.
  • Run reports & conduct a thorough analysis of SLA misses, Drive Continuous Improvement in the team along with metrics improvement.
  • Generate dashboard and scorecards for the Team for review, Performance management and appraisals for the Team.
  • Weekly Reviews to the Management on key deliverables, One-One with the team & SME's and scheduled Monthly Team meetings.
  • Feedback and Coaching, Knowledge management for the team and quality control, Apply performance management strategies - action plans, BQ planning.
  • Responsible for people/employee career development.

CSD SENIOR EXECUTIVE

Bharti Mobile Limited
08.2004 - 10.2005
  • Worked with Care Touch Team which includes only the VIP segment customers and meet the high-quality standards for the customer satisfaction to delight the customer.
  • Spot Billing Resolutions expert & to update customers' accounts.
  • Worked with the Backend Processes apart from Operations.

CUSTOMER INTERACTION EXECUTIVE ASSISTANT TEAM LEAD

Reliance Infocomm
11.2002 - 08.2004
  • Handled a team of 10 as a Process Escalation Manager.
  • Creating and maintaining real time and historical team reports and daily Huddles.

SENIOR MARKETING EXECUTIVE

Hutchison Max Telecom
03.2002 - 10.2002
  • Achieving given targets of sales by strictly adhering to 'Compliance, Quality parameters, to meet the standards.
  • Handled a team of 6 sales executives and made sales reports and reporting to the head of marketing.

Education

Bachelor Degree - Commerce & Computers

Osmania University

Intermediate - Commerce

Little Flower Junior College

Diploma - Computer Applications

Skills

  • Service Delivery Leader - Cybersecurity
  • Governance, Audit, Risk & Compliance
  • People & Client Service Manager
  • Business Transitions & Vendor Management
  • Team building and Reporting
  • Agile Methodologies & Implementation of best practices
  • Quality & Controls, Process Documentation
  • Operational & Process Improvements
  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Certification

  • AI Security & Governance Certified
  • Certified Information Security Manager (CISM)
  • ISO 27001:2013 / ISMS Lead Auditor
  • PRINCE2 Foundation & Practitioner Certified
  • IBM's Security Processes & Compliance
  • Global Delivery Leadership Development Program
  • ITIL v3 Foundation Certified

Accomplishments

  • Maintained all the Internal & External Audits & Compliance assessments consistently Green.
  • I was recognized for my outstanding performance by clients who invited me onsite to NJ, U.S.A to discuss process improvement and additional business opportunities.
  • Equipped with Good Excel skills and reporting knowledge.
  • Leadership on End-to-End process and people management.
  • Trained and mentored End to End Transition of new projects.
  • Achieved IBM Top Talent Yearly & Achieved Sector Level R&R.
  • Initiated fun and team building activities to motivate employees.

Timeline

Senior Manager Information, Cybersecurity Delivery

Nopal Cyber
06.2025 - Current

DELIVERY HEAD - CYBERSECURITY

ZENSAR Technologies
12.2023 - Current

ASSOCIATE CONSULTANT/SERVICE DELIVERY LEADER

TATA Consultancy Services
04.2019 - 12.2023

GLOBAL SERVICE DELIVERY MANAGER/SECURITY CONSULTANT

IBM India
08.2010 - 03.2019

FIRST LINE MANAGER - OPERATIONS

IBM INDIA
11.2005 - 08.2010

CSD SENIOR EXECUTIVE

Bharti Mobile Limited
08.2004 - 10.2005

CUSTOMER INTERACTION EXECUTIVE ASSISTANT TEAM LEAD

Reliance Infocomm
11.2002 - 08.2004

SENIOR MARKETING EXECUTIVE

Hutchison Max Telecom
03.2002 - 10.2002

Intermediate - Commerce

Little Flower Junior College

Diploma - Computer Applications

Bachelor Degree - Commerce & Computers

Osmania University

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ADITYA BAGGI