ADITYA BASUTKAR
PUNE
Summary
Highly motivated Operations Manager with Operations & Sales 5+ years of experience in diverse and challenging environments. Accustomed to deadline-orientated, target-driven and high-pressure environment where every minute counts and acknowledged for capacity to identify issues, resolve problems, capitalize on opportunities and ensure that high standards of quality, sales and service delivery are maintained. To work in an environment which encourages me to succeed and grow professionally where I can utilize my technical skills and knowledge appropriately for my organization as well as industry. Seeking dynamic and responsible position where I can utilize my knowledge in contributing effectively to the success of an organization and improve my skills by taking challenging assignments.
Overview
7
7
years of professional experience
Work History
OPERATIONS MANAGER
Jarvis Technology And Strategy Consulting
11.2023 - Current
- Organizing programs and activities in accordance with the mission and goals of the specific project
- Managing VVIP stakeholders, acting as a bridge between the client and the delivery team
- Developing a budget for the program and assessing whether the program is operating within the purview of the budget assigned
- Developing an evaluation method to assess program strengths and identify areas for improvement
- Managing the delivery team and reporting to the central team for suggesting program improvements
- Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
- Implementing and managing changes and interventions to ensure project goals are achieved
- Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
- Producing accurate and timely reporting of program status throughout its life cycle
- Analyzing program risks
- Working on strategy with the marketing team.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Analyzed and reported on key performance metrics to senior management.
AREA MANAGER - RELATIONSHIP MANAGEMENT
Bajaj Finserv Health Limited
07.2023 - 10.2023
- Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities, Achieving sales targets
- Creating a strong & compliant sales culture across the channel to drive acquisitions, profitability and employee development
- Identifying the need of sales training, analyzing changing market trends, channel deployment etc
- Also giving feedback & suggestions to the ASM/RSM
- Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work
- Retaining high performers and replace poor performers Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Ensuring that Goals, PMP discussions, Development Plan discussions, ongoing coaching and feedback, skip level meetings are done on time and in an effective manner
- Effectively engage Operations & Risk teams to understand and contribute to overall processes & profitability across locations.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 92%.
MANAGER - RELATIONSHIP MANAGEMENT
Bajaj Finserv Health Limited
06.2022 - 06.2023
- Accomplished Manager - Relationship Management with expertise in developing Doctor Relationships, Sales, Salesforce CRM system in SaaS PMS EMR Sales Networking, Negotiation, Health Insurance Sales, Relationship Building, Business Development, Lead Generation, with pan India level based customers for Achieving Sales targets.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
RELATIONSHIP MANAGER (FIELD OPERATIONS)
NOBROKER TECHNOLOGIES SOLUTIONS PRIVATE LIMITED (NOBROKER.COM)
01.2020 - 06.2022
- Ensuring Adherence of Government Guidelines, Rules, Compliances & Risks Related Issues
- Co-ordinate with Management & Operations teams on Compliance with regulatory requirement to ensure to be compliant
- Implementation of Improved Process with Compliance, Risk & Control with Regulatory for Business Excellence Perspective
- Accomplished Relationship Manager with expertise in developing Relationship Management, Networking, Relationship Building, CRM, Customer Escalation Management, Customer Query Resolution, Customer Satisfaction with Pune & Mumbai Region level based customers
- Worked on Government Legal Documentation like Rental Agreement, Commercial Rental Agreement, Noterized Legal documents.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Worked with IT and Sales departments to facilitate communication and deliver personalized solutions to customers.
SALES OFFICER
BAJAJ FINSERV LTD. (TEAMLEASE INDIA PVT LTD.)
09.2019 - 01.2020
- Accomplished Sales Officer with expertise in developing cold calling campaigns, Sales, Salesforce CRM system in Credit card sales Networking, Negotiation, Relationship Building, Business Development, Lead Generation, with pan India level based customers for Achieving Sales targets.
FOOD AND BEVERAGE MANAGER
NARWA GROUP OF HOTELS
03.2018 - 09.2019
- A Competent F & B Manager - Food Costing and Beverages, Liquor's with over 1.5+ years of extensive experience in Food Costing, Beverages, and Food Cost Auditing with vertically integrated Hotel Industry.
ELEVATED FROM TECHNICAL SUPPORT EXECUTIVE TO BUSINESS DEVELOPMENT OFFICER
TUSHAR ENTERPRISES, SANGLI.
11.2017 - 03.2018
- Business Development Officer in Money Counting machines and various range of related Products in Banking & Finance Sector.
- Increased customer satisfaction ratings to 90%.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
Education
MBA - Operations Management And Supervision
Narsee Monjee Institute Of Management Studies (NMIMS)
Mumbai06.2025
Bachelor of Arts - Pyschology
Y C M O University
Nashik06.2018
CERTIFICATE COURSE IN CHINESE LANGUAGE - undefined
SOLAPUR UNIVERSITY, SOLAPUR
01.2017
CERTIFICATE COURSE IN RUSSIAN LANGUAGE - undefined
SOLAPUR UNIVERSITY, SOLAPUR
01.2017
HSC - Science, Technology, And Society
M. G. K. Junior College
Solapur, India06.2014
MAHARASHTRA STATE CERTIFICATE IN INFORMATION TECHNOLOGY (MSCIT) - undefined
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION, MUMBAI
06.2012
SSC - General Studies
PVG's Maharashtra Vidyalaya & Jr. College
Pune, India06.2012
(NCC) NATIONAL CADET CORP - undefined
36 Maharashtra Battalion, Pune, Maharashtra, India
01.2011
Skills
- Customer Relationship Management (CRM)
- Salesforce (SFDC)
- Sales
- MIS Execution
- SaaS Product & Services
- Risk Management
- EXCEL (Google Sheets)
- MS Office
- Compliance
- Process Improvement
- Performance reporting
- Business Development
- Business Planning
- Performance monitoring
- Customer Service
- Data Analysis
- Contract Management
- Program Administration
- Customer Retention
- Document Control
- Supply Chain Management
- Schedule Management
- Process improvement strategies
- Workforce Management
Languages
ENGLISH
MARATHI
HINDI
TELUGU
RUSSIAN
CHINESE
Nepali
Timeline
OPERATIONS MANAGER
Jarvis Technology And Strategy Consulting
11.2023 - Current
AREA MANAGER - RELATIONSHIP MANAGEMENT
Bajaj Finserv Health Limited
07.2023 - 10.2023
MANAGER - RELATIONSHIP MANAGEMENT
Bajaj Finserv Health Limited
06.2022 - 06.2023
RELATIONSHIP MANAGER (FIELD OPERATIONS)
NOBROKER TECHNOLOGIES SOLUTIONS PRIVATE LIMITED (NOBROKER.COM)
01.2020 - 06.2022
SALES OFFICER
BAJAJ FINSERV LTD. (TEAMLEASE INDIA PVT LTD.)
09.2019 - 01.2020
FOOD AND BEVERAGE MANAGER
NARWA GROUP OF HOTELS
03.2018 - 09.2019
ELEVATED FROM TECHNICAL SUPPORT EXECUTIVE TO BUSINESS DEVELOPMENT OFFICER
TUSHAR ENTERPRISES, SANGLI.
11.2017 - 03.2018
MBA - Operations Management And Supervision
Narsee Monjee Institute Of Management Studies (NMIMS)
Bachelor of Arts - Pyschology
Y C M O University
CERTIFICATE COURSE IN CHINESE LANGUAGE - undefined
SOLAPUR UNIVERSITY, SOLAPUR
CERTIFICATE COURSE IN RUSSIAN LANGUAGE - undefined
SOLAPUR UNIVERSITY, SOLAPUR
HSC - Science, Technology, And Society
M. G. K. Junior College
MAHARASHTRA STATE CERTIFICATE IN INFORMATION TECHNOLOGY (MSCIT) - undefined
MAHARASHTRA STATE BOARD OF TECHNICAL EDUCATION, MUMBAI
SSC - General Studies
PVG's Maharashtra Vidyalaya & Jr. College
(NCC) NATIONAL CADET CORP - undefined
36 Maharashtra Battalion, Pune, Maharashtra, India
Personal Information
- Passport Number: M7769728
- Date of Birth: 11/11/96
- Nationality: INDIAN
- Marital Status: MARRIED
- Visa Status: NOT APPLIED
References
- MR. SHRINGAR SAH (NATIONAL MANAGER), Bajaj Finserv Health Limited, +91 9818506138, shringar.sah@bajajfinserv.in
- MR. SHARDOOL SHINGH (REGIONAL MANAGER), Bajaj Finserv Health Limited, +91 9315325854, shardool.singh@bajajfinserv.in
- MR. RAMIZ RAZA (SR. AREA MANAGER), Bajaj Finserv Health Limited, +91 9040590841, ramiz.raza@bajajfinserv.in
- MR. VINAYAK PATIL (SR. MANAGER HOMESTORE, RA), NoBroker Technologies Solutions Private Limited, Bangalore, +91 8123485045, vinayak.patil@nobroker.in
- MR. SWAPNIL GHATE (SR. MANAGER, CREDIT CARD), Bajaj Finserv Ltd. Pune, Maharashtra, India, +91 8793474609, swapnil.ghate@bajajfinserv.in
- MR. SHRINIWAS NARWA (M.D.), Narwa Group of Hotels, Pune, +91 9607172702, shriniwasnarwa@gmail.com
Personal Information
- Passport Number: M7769728
- Date of Birth: 11/11/96
- Nationality: INDIAN
- Marital Status: MARRIED
- Visa Status: NOT APPLIED
References
- MR. SHRINGAR SAH (NATIONAL MANAGER), Bajaj Finserv Health Limited, +91 9818506138, shringar.sah@bajajfinserv.in
- MR. SHARDOOL SHINGH (REGIONAL MANAGER), Bajaj Finserv Health Limited, +91 9315325854, shardool.singh@bajajfinserv.in
- MR. RAMIZ RAZA (SR. AREA MANAGER), Bajaj Finserv Health Limited, +91 9040590841, ramiz.raza@bajajfinserv.in
- MR. VINAYAK PATIL (SR. MANAGER HOMESTORE, RA), NoBroker Technologies Solutions Private Limited, Bangalore, +91 8123485045, vinayak.patil@nobroker.in
- MR. SWAPNIL GHATE (SR. MANAGER, CREDIT CARD), Bajaj Finserv Ltd. Pune, Maharashtra, India, +91 8793474609, swapnil.ghate@bajajfinserv.in
- MR. SHRINIWAS NARWA (M.D.), Narwa Group of Hotels, Pune, +91 9607172702, shriniwasnarwa@gmail.com
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