Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
ADITYA BHANDARI

ADITYA BHANDARI

Senior Group Manager Operations
BANGALORE

Summary

Results-oriented business leader with more than 19 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience

Work History

Sr. Group Manager

WNS Global Services
01.2021 - Current
  • Championed innovation initiatives within the organization, encouraging creativity and experimentation to drive business success.
  • Optimized resource allocation by closely monitoring budgets and reallocating funds as needed.
  • Evaluated industry trends and competitor analysis to inform strategic decision-making for business expansion initiatives.
  • Implemented employee training programs to enhance skillsets and improve overall job satisfaction rates among staff members.
  • Managed cross-functional teams, leading to more effective collaboration and higher overall performance.
  • Executed successful change management strategies during organizational restructuring periods, minimizing disruption to employees'' daily operations.
  • Developed comprehensive strategic plans for company growth, resulting in increased revenue
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established standard operating procedures that enhanced employee performance.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.

Group Manager

WNS Global Services
10.2010 - 04.2016
  • Identified areas of improvement through regular performance reviews, providing constructive feedback and coaching for team members.
  • Collaborated with other group managers to develop best practices for operational efficiency across departments.
  • Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
  • Drove organizational change initiatives that resulted in streamlined operations, improved employee morale, and increased efficiencies throughout the group.
  • Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
  • Cultivated a supportive work environment by addressing employee concerns promptly and implementing policies that promoted work-life balance.
  • Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
  • Optimized resource allocation by identifying underutilized assets and reallocating them effectively within the organization.
  • Established strong relationships with key clients, resulting in increased customer satisfaction and retention rates.
  • Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Delegated tasks strategically and monitored progress for timely completion.
  • Monitored team performance to identify productivity improvement opportunities.

Assistant Manager/Deputy Manager

WNS Global Services
06.2008 - 04.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Associate/Associate Team Lead

WNS Global Services
03.2005 - 06.2008
  • Supported cross-functional teams in achieving project milestones, ensuring timely delivery of products and services.
  • Coordinated training programs for new hires, ensuring seamless integration into the team and reduced ramp-up time.
  • Participated in performance review processes, providing constructive feedback and recommendations for individual growth and development.
  • Monitored team performance through regular evaluations and feedback sessions, leading to continuous improvement in individual and overall productivity.
  • Mentored junior team members to develop their skills and advance their careers, fostering a positive work environment.

Education

BBA - Operations Management

Indian School of Management And Engineering
Bengaluru, India
04.2001 -

Skills

    Operations Management

    Organizational Development

    Administrative Oversight

    Service Delivery Management

    Project Management

    Operational leadership

    Revenue Generation

    Operations Oversight

    Data Analysis

    Change Management

    Insurance Domain Expert

Accomplishments

    Annual revenues over 3 Mill US dollars exceeded consistently

    Successfully completed a project reducing Overall BI claims litigation by 50% for 2017 thereby delivering an estimated savings of £3.6Mil

    Managing a claims portfolio of £250 Mill with an Indemnity spend of £120 Mill annually.

    Delivered annual savings of £25 Mill on fraudulent claims consistently

    Capability enhancement of the BAU GI Underwriting data process and injecting London Market capability within the unit thereby increasing revenue and profitability

    Leading the Robotics and Process automation initiatives for the process.

Timeline

Sr. Group Manager

WNS Global Services
01.2021 - Current

Group Manager

WNS Global Services
10.2010 - 04.2016

Assistant Manager/Deputy Manager

WNS Global Services
06.2008 - 04.2016

Associate/Associate Team Lead

WNS Global Services
03.2005 - 06.2008

BBA - Operations Management

Indian School of Management And Engineering
04.2001 -

Similar Profiles

CREATE PROFILE
ADITYA BHANDARISenior Group Manager Operations