ADITYA BHOSALE

Experience Summary:

Over the past two years, I worked as a Software Test Engineer at Amazon, specializing in front-end testing for the Amazon website. My primary responsibility was to ensure a smooth and bug-free user experience across various browsers and devices.

Key Responsibilities:

• Conducted manual testing of the Amazon website’s front-end features, including product pages, shopping cart, checkout process, and user account functionalities.
• Participated in UI/UX testing to verify layout consistency, responsiveness, and design accuracy across devices.
• Performed cross-browser testing to ensure compatibility and consistent behavior on Chrome, Firefox, Safari, and Edge.
• Logged, tracked, and managed bugs using JIRA, and worked closely with developers to resolve issues.
• Created and maintained test cases and test plans using TestRail, focusing on real-world user scenarios.
• Used Postman for basic API testing to validate front-end and backend communication when necessary.
• Ran simple automated test scripts using Selenium IDE to reduce repetitive manual test cases.
• Participated in daily stand-ups and sprint planning meetings as part of the Agile development process.

Tools and Technologies Used:

• JIRA – for bug tracking and task management
• TestRail – for organizing test cases and documenting test runs
• Selenium IDE – for basic browser automation (no advanced scripting needed)
• Postman – for testing REST APIs
• Google Chrome Developer Tools – for inspecting HTML/CSS and debugging front-end issues
• Microsoft Excel – for quick ad-hoc test result reporting
• Slack & Confluence – for team communication and documentation

Key Achievements:

• Helped reduce UI bugs by 30% by improving front-end test coverage.
• Identified and documented over 200 UI inconsistencies, resulting in improved customer satisfaction metrics.
• Contributed to the successful rollout of multiple A/B tests and new feature launches on the Amazon homepage.

* Provided Tier 1 and Tier 2 technical support for Amazon digital content (Kindle, Prime Video, Alexa, etc.) and devices (Echo, Fire TV, Kindle e-readers) through ticket-based systems.

* Diagnosed and resolved customer issues related to account access, device setup, software glitches, and connectivity.

* Documented troubleshooting steps and resolutions accurately to maintain high-quality customer service and contribute to knowledge base.

* Collaborated with internal teams to escalate unresolved issues, ensuring timely resolution and customer satisfaction.

* Achieved 95%+ customer satisfaction rating and exceeded daily case resolution targets consistently.