ADITYA BHUSHAN GUPTA

With over 13 years of experience in the Telecom Domain, successfully managing operations and maintenance of OSS Platform and Cloud-based environments. Currently serving as a Senior OSS Support Engineer at Ericsson India Pvt. Ltd., Gurugram. Excel in handling Customer Service Requests with a focus on providing timely solutions and Emergency support when needed. Expertise in Microservices, Virtualization, and data visualization solutions like SAP BusinessObjects Business Intelligence and Tibco Spotfire. Strong background in handling H/W faults, managing vendors like HPE, EMC, and CISCO for various solutions, as well as troubleshooting NFV Infrastructure level issues at CEE. Proficiency in Python and Shell scripting for developing automation tools and scripts for new deployments and software upgrades using CI/CD pipeline. Experience with Veritas Cluster Server and NetBackup Administrator further enhances skills in configuration and maintenance of VCS and NetBackup on UNIX environments.

• Ericsson Certified in IP Technology
• Certificate in Network Management from Nettech Private Limited

• Developed a Python and Streamlit based GUI based automation tool for comprehensive checks on ENM platform.
• Consistently receiving positive feedback from customers for delivering high-quality solutions and ensuring timely resolution of Customer Service Requests (CSRs), demonstrating a strong commitment to customer satisfaction and operational excellence.
• Deployed complete Platform ENM solution and complete NetAn solution within given timeframe by customer.
• Received several appreciations from customer for quality deliverables and timely solutions of the CSRs.
• Managed to achieve customer value by developing a Python based automation tool to provide several critical checks on Platform ENM solution.
• Awarded Ace and Power awards in rows for efficient performance.
• Received multiple appreciations from customer and Head of Project delivery for understanding customer requirements and aligning multiple technology vendors within a short span of time.
• Managed to successfully present working demo of a module to customer before the deadline.
• Consistent performer with timely closures of TRs providing high quality solutions.
• Awarded On-Spot Award within first quarter of the project for the best performance within team.
• Received multiple appreciations from customers of different regions for high quality handling of CSRs and providing efficient solutions.
• Onsite assignment as a Customer Network Support Engineer for TrueMove, Thailand from Sept,2016 to Mar,2018.
• Received ACE Award for the best performance consecutively in Q2,2017 and Q3,2017
• Ericsson Certified in IP Technology
• Received Performance Excellence Award for Q2,2018.
• Designed and developed several features for Nokia NetAct such as enhancements in eltexp filtering process.
• Awarded as the title of Knowledge Expert in OSS domain.
• Received multiple appreciations from customers and managers for timely delivery of software packages with high quality code deliverables.

• Awarded a certificate of Accredited CEng Programme by IET,UK
• Awarded a certificate on successful completion of Foreign Language Course in German
• School Captain in 11th and 12th Class
• Organized events in School and College such as Annual Fest and Spic Macay
• Awarded incentive prizes throughout the school years for exceptional performance in academics & extracurricular activities.

Lawn tennis is my go-to hobby, offering a perfect blend of strategic thinking, agility, and a great cardiovascular workout. I particularly enjoy the challenge of improving my serve and volley.