Aditya Chatterjee

Project 7: GFP R12 upgrade

Customer: British Telecom Plc

Work Location: Kolkata, India

Period: Oct 2024 – Current

Role: Technical Delivery Manager and Coordinating with Third Party System Oracle and Spinnaker

• Overseeing technical delivery and managing stakeholder and third-party communications with Spinnaker and Oracle.
• Ensuring successful project cutovers and seamless integration of new systems.

Project 6: Insight Driven Analysis with Digital Workplace

Customer: British Telecom Plc

Work Location: London, UK

Period: Jan 2024 – Oct 2024

Role: Business Analyst and Solution Design

(Oct 2023 – 2024, London, United Kingdom):

• Conducted in-depth data analysis to provide actionable insights for business and help in decision-making to reduce Capex.
• Worked closely with stakeholders to understand their needs and deliver tailored analytical solutions.
• Built a solution in Azure Fabric with various integrating systems.

Project 5: BT – Group HR Reporting and Analytics
Customer: British Telecom Plc
Work Location: London, UK
Period: Dec 2021 – Dec 2023
Role: Database Programmer, Reporting and Analytics

Description:

Solution Designing:

• Collaborated with the People Reporting and Analytics team to design data solutions for BT’s reporting needs.
• Worked with the Better Workplace Programme to ensure consistent delivery of data requirements.
• Supported the design of new data architecture and SAP SuccessFactors configuration for reporting and analytics.

HR Database Management:

• Managed database changes and operational processes to maintain reliable data.
• Documented database design and management processes.
• Partnered with Technology support teams for system maintenance and data integration.
• Ensured compliance with BT security protocols and data controls, including GDPR.

Data Extraction:

• Managed regular data extracts for applications like HR Reporting, BWP solution, Anaplan, and Orgvue.
• Automated data extracts for efficiency.
• Developed complex MS SQL code for new data requests.
• Guided the People Reporting and Analytics team in managing data queries and extraction.

Data Integrity:

• Actively managed data transformations to ensure integrity.
• Identified and addressed data quality risks and issues.
• Recommended changes to data definitions and requirements for consistent and trusted reporting.

Project 4: BT – Group Finance
Customer: British Telecom Plc
Work Location: Kolkata (TCS offshore) / London, UK
Period: April 2015 – Sep 2021
Role: Technical Lead – R2R (Record to Report)

Description: BT Group Finance Subject Matter Expert on Reporting

Responsibilities:

• Ensured Period End closure for all books and smooth Month End operations.
• Managed organization reorganizations and major changes within the business.
• Handled balance cutovers (reinstatement) and application migrations.
• Provided module-specific reporting for AP, AR, and PO.
• Addressed external auditor data and queries for Year End.
• Ensured ICOFR (SOX) compliance.
• Supported forecast cycle, budget, and actual reporting.

Solution Environment:

• Linux Server, Windows Server, SharePoint
• Oracle ERP 11.5.10
• Hyperion Planning & Essbase
• PL/SQL, ETL, ODI, OBIEE
• Oracle 10g, 12c
• ITIL Process
• XFB (File Transfer)

Project 3: BT – Trouble Management & Workflow (Service Assurance/Fulfilment & Engineering Excellence)
Customer: British Telecom Plc
Work Location: Chennai (TCS offshore) / Cardiff, UK
Period: April 2013 – Till Date
Role: Team Lead

Description:
Managed the Trouble Management & Workflow Platform, ensuring 100% uptime for critical applications like OR NEO, WS NEO, SUMO, and COP, which support BT’s Service Assurance and Fulfilment across various lines of business.

Responsibilities:

Operational Management:

• Led a team to provide 24x7 IT support, ensuring high standards and meeting SLA targets.
• Ensured infrastructure recoverability, security, configuration, capacity, continuity, and performance.
• Managed 2nd Line application support, including technical service support, incident recovery, and proactive service improvement.

Leadership and Strategy:

• Drove operational and transformation strategy, fostering a high-performance culture.
• Provided leadership for ASM (2nd Line Support) operational service.
• Contributed to transformational strategy, setting targets for productivity and cost efficiency.
• Promoted a culture of excellence, focusing on exceeding customer expectations.

Relationship Management:

• Managed relationships with key stakeholders, including BTO AS&M Management, BTID Platform Directors, and BTO SM CSOC.
• Ensured application deployment met QOS targets and was fit for purpose.
• Maintained working relationships with Service Assurance Service Directors and Service Introduction Leads to ensure platform stability and resilience.

Project 2: Infrastructure and Integration Platform
Customer: British Telecom Plc
Work Location: Chennai (TCS Offshore)
Period: Aug 2011 – Mar 2013
Role: Application Support Team Member

Description:
Supported BT’s integration infrastructure platform, which facilitates efficient integration of capabilities/services across business domains, legacy applications, and external partners.

Solution Environment:

• Linux, Solaris, Windows
• Oracle 11g, Oracle Fusion Middleware
• ZXTM (ZEUS), Cyclone
• WebLogic 8.1, WebLogic 11G

Highlights:

• Provided application support to production systems.
• Monitored Linux and UNIX servers.
• Conducted capacity planning and impact analysis before major configuration changes.
• Liaised with customers for production issues.
• Provided 24x7 system support.
• Automated processes and performed troubleshooting and analysis.
• Conducted performance testing and managed major releases.

Project 1: ILP Delivery
Customer: TCS Internal
Period: 21st March 2011 – 21st May 2011
Role: Team Member, Trainee

Description:
Participated in the Initial Learning Program to gain basic knowledge of software processes and receive training in computer domains and foreign languages.

Solution Environment:

• Windows, Unix, Linux
• SQL, Java, J2EE

Highlights:

• Acquired foundational knowledge of software processes.
• Completed basic training in various computer domains and foreign languages.

Work Location: TCS – Ambattur, Chennai

Additional Skills and Achievements:

• Delivered high-quality presentations showcasing project progress and results, enhancing client confidence in our services.
• Managed multiple projects simultaneously while maintaining meticulous attention to detail and meeting strict deadlines.
• Improved client satisfaction by providing thorough and timely project updates and addressing concerns promptly.
• Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
• Mentored junior team members, contributing to their professional growth and development within the company.
• Implemented best practices in project management methodologies, driving consistency across all engagements.

Scheduled and chaired meetings for all relevant stakeholders, whether in-person or via Teams.