Aditya Chauhan
Delhi
Summary
Experienced process associate at KLM Airlines with a track record of excellent customer service. Recognized for outstanding performance with a reward for good performance. Skilled in streamlining operational processes and ensuring adherence to aviation standards to enhance the passenger experience. Seeking to leverage my analytical skills as a Quality Analyst.
Overview
2
2
years of professional experience
Work History
Quality Assurance Analyst
IGT Solutions Pvt Ltd.
Gurgaon
2024.06 - Current
- Established guidelines for quality control through teamwork with diverse departments.
- Conducts frequent quality assurance audits to maintain adherence to established standards and comply with regulations.
- Analyzed statistics to recognize trends, issues, and ways to enhance product and process quality
- Provided timely feedback to department, managers, supervisors/leads to enable adequate coaching for agents
- Conducted monthly calibration sessions to enhance scoring consistency and implement best practices.
Process Associate
KLM Airlines
Gurgaon
2022.06 - 2024.06
- Delivered excellent customer care.
- Provided customers with prompt and accurate assistance by supplying precise information on products and services.
- Resolved multiple customer concerns.
- Stay updated with latest industry trends and product knowledge.
- Analyzed customer feedback and implemented changes to enhance overall experience.
- Cultivated customer loyalty through proactive communication and personalized service, leading to a higher rate of recurring business.
Education
Bachelors of Business Administration -
DBRAU University, Agra
03.2021
Commerce
ST. Paul's Sr. Sec. School, Etah
03.2018
Skills
- Customer Service
- Leadership
- Adaptability
- Type 40 WPM
- Problem Solving Ability
- Teamwork
- Time Management
Languages
- Hindi
- English
Extracurricular Activities
Basketball Travel Music Crafting
Accomplishments
- Awarded Certificate for The Best Performer in The Year 2023.
- Received the certificate for the excellent performance of the quarter in 2024.
Timeline
Quality Assurance Analyst
IGT Solutions Pvt Ltd.
2024.06 - Current
Process Associate
KLM Airlines
2022.06 - 2024.06
Bachelors of Business Administration -
DBRAU University, Agra
Commerce
ST. Paul's Sr. Sec. School, Etah
Similar Profiles
Jitendra Singh DatkaJitendra Singh Datka
Process Associate at Igt Solutions Pvt Ltd.Process Associate at Igt Solutions Pvt Ltd.
Abhishek SinghAbhishek Singh
Quality Assurance Analyst at IGT Solutions Pvt ltdQuality Assurance Analyst at IGT Solutions Pvt ltd
Dhirendra KumarDhirendra Kumar
Process Associate at IGT Solutions Pvt LtdProcess Associate at IGT Solutions Pvt Ltd