Aditya Chavan
Mumbai
Summary
Experienced Customer Service and Collections Executive with a strong track record in handling high-volume calls, resolving customer issues, and achieving collection targets. Skilled in negotiation, payment follow-ups, and maintaining customer relationships while ensuring compliance with company policies. Proficient in CRM tools and basic Excel, with a keen interest in transitioning into finance-related roles.
Overview
3
3
years of professional experience
4043
4043
years of post-secondary education
Work History
Collections Agent
Firstsource Limited
Mumbai
09.2025 - Current
- Managed customer accounts to ensure timely payment and resolution of outstanding debts.
- Utilized collections software to track interactions and update account status efficiently.
- Followed company policies and procedures to ensure compliance during the collections process.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Business Operations Associate
Shree Sai Express (Family Business)
Mumbai
12.2024 - 08.2025
- Managed daily operations to ensure smooth business processes.
- Assisted in inventory management and stock organization.
- Coordinated scheduling and logistics for client deliveries.
- Assisted customers with product inquiries and technical issues.
- Documented service requests and updates in the customer relationship management system.
- Collaborated with technical teams to address complex customer concerns.
- Delivered timely responses to customer emails and chat requests.
- Provided product information and troubleshooting support to enhance user experience.
- Trained new team members on customer service protocols and systems.
- Maintained knowledge of company products and services for accurate assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication and problem-solving.
Customer Service Representative
Tech Mahindra
Mumbai
07.2023 - 11.2024
- Resolved customer complaints through effective communication and problem-solving.
- Maintained knowledge of company products and services for accurate assistance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Commerce in Accounting And Finance - Accounting
Govt of Maharashtra Ismail Yusuf College of Commerce
Mumbai , India 06.2020 - 07.2023
Malinin Kishore Sanghavi College of Commerce
Mumbai , India St Aloysius High School
Mumbai , India Skills
Strong communication and negotiation
Usage of CRM Softwares (Salesforce)
MS Excel (Data Handling & Reporting)
Escalation Handling
Adaptability in High-Pressure Environments
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Marathi
Advanced (C1)
C1
Accomplishments
Consistently achieved the highest call quality scores for 6 consecutive months, ensuring compliance with process standards and customer satisfaction
Achieved the highest number of payments in the debut month, demonstrating strong negotiation and customer handling skills
References
References available upon request.
Timeline
Collections Agent
Firstsource Limited
09.2025 - Current
Business Operations Associate
Shree Sai Express (Family Business)
12.2024 - 08.2025
Customer Service Representative
Tech Mahindra
07.2023 - 11.2024
Bachelor of Commerce in Accounting And Finance - Accounting
Govt of Maharashtra Ismail Yusuf College of Commerce
06.2020 - 07.2023
Malinin Kishore Sanghavi College of Commerce
St Aloysius High School