Aditya Chhabra

• Oversaw the complete client journey, from onboarding to account management, ensuring smooth operations and a positive user experience across various communication platforms.

• Executed and monitored WhatsApp and Email campaigns for leading brands, with a focus on maintaining service quality, operational accuracy, and secure customer interactions.

• Partnered with internal teams to manage escalations, optimize workflows, and deliver timely solutions to client challenges, ensuring efficiency and adherence to best practices.

• Built a strong understanding of customer behavior and communication needs, helping brands enhance engagement while maintaining a focus on safe and responsible messaging.

• Consistently exceeded performance goals through strategic relationship management, proactive problem-solving, and sound decision-making under pressure.

• Designed tailored communication strategies for enterprise clients, balancing business objectives with user safety and compliance requirements.

• Strengthened operational relationships with global telecom partners to ensure reliable service delivery and smooth resolution of service-related concerns.

• Implementing and managing key accounts for Avaya Spaces ( Video/IVR conferencing too) to maximize a company’s efficiency.
• Found new acquisitions through market research and helped the team maintain a clean pipeline related to clients looking for IVR solutions and partners who could in return provide leads.
• Converted 50+ channel partners and various corporations during the pandemic
• Up selling new additions to the on boarded clients on a regular basis resulting to increase in monthly rate of revenue.
• Documented recommendations via CRM to improve sales flow
• Partnered with auditors to track errors and contributions to maintain speed and accuracy
• Formulating pricing plans with the higher authority to compete with the current competition in the market.

• Stakeholder Collaboration: Worked closely with internal teams and external partners to streamline processes, improve efficiency, and resolve operational issues, which translates to collaborating with digital activation teams for seamless campaign execution.

• Process Optimization & Automation: Identified opportunities for process automation and implemented workflow improvements, directly relatable to optimizing content management systems and digital activation processes.

•Quality Assurance: Ensured the quality and accuracy of shipment documentation and delivery schedules, mirroring the attention to detail required for campaign content and product listing accuracy.

•Customer Experience Enhancement: Focused on optimizing the shipping process to ensure a smooth customer experience, aligning with improving the customer journey on digital platforms.

• Data-Driven Decision Making: Utilized data and performance metrics to evaluate shipping efficiency and suggest improvements.

• Assisted the sales team with their day to day operations of gaining and retaining clients for the product-Galileo, one of the leading travel ports in India

• Dealt with clients from the Hospitality sector mainly big hotel in the Delhi-NCR region
• Filtering leads for the B2B sales team to ensure efficiency and time management for 3 sub brands of the company i.e Kara, Sunkist & Tasty Treat