Hi, I’m
ADITYA DHUPAR
Senior Sales Operations Analyst
New Delhi
Summary
Dynamic Sales Operations Professional with a proven track record in optimizing sales processes, managing CRM systems, and implementing data-driven strategies. Expertise in enhancing productivity through automation tools and fostering cross-team collaboration to streamline operations effectively. Demonstrated success in improving sales forecasting, reporting, and overall performance, leveraging proficiency in Salesforce, sales tools, and data analytics. Committed to empowering sales teams and driving business growth through innovative process improvements and strategic planning initiatives.
Overview
8
years of professional experience
Work History
MongoDB
Senior Sales Operations Analyst
08.2025 - Current
Job overview
- Revenue Operations: Driving sales operations excellence while integrating revenue operations best practices to optimize GTM efficiency and strategy.
- CRM Administration: Administered CRM front-end operations, including user management, role and forecast hierarchy accuracy, data hygiene, and integrations, ensuring system integrity and seamless functionality.
- Vendor Relationship Management: Managed vendor relationships to ensure governance meetings, training sessions, and prompt issue resolution, while acting as the single point of contact for renewal
decisions and system-related issues. - License Optimization: Implemented audits for license usage and adoption, reducing unused licenses by 15–25%.
- Data and Performance Analysis: Developed and maintained dashboards and reports to monitor KPIs, streamline sales processes, and optimize revenue generation through data-driven solutions.
- System and Tool Management: Built a comprehensive database of systems and tools, including subscription details, renewal schedules, utilization dashboards, license details, and adoption trends,enabling better governance and decision-making.
- Process Automation: Automation of manual processes to improve data quality and integrity within the CRM.
- Reporting and Stakeholder Engagement: Published regular reports on system utilization, adoption, and performance, collaborating with the Executive team and stakeholders to drive informed decisions.
- Cost Optimization: Optimized license allocation and adoption rates, driving approximately 20% savings on SAAS renewal costs.
- Technology Transition: Drove the transition to advanced technologies, enhancing operational efficiency and reducing costs.
MongoDB
Sales Support Associate
02.2024 - 08.2025
Job overview
- Sales Support: Acted as Tier-1 support for Sales Ops, managing case queues across Sales Strategy, Systems, Intelligence, Commission and Compensation, Deal Strategy, and Customer Operations.
- Salesforce Administration: Managed SFDC front-end operations, including user management, access controls, roles/profiles, hierarchies, quotas, and territory management. Ensured data hygiene through regular audits and supported forecasting, quotes, opportunities, and accounts.
- Data Analysis, Reporting & Forecasting: Built reports and dashboards for sales needs and conducted data audits to maintain accuracy and hygiene. Resolved forecasting queries and ensured accurate role hierarchy and user profiles in Salesforce and Clari.
- Funnel & Campaign Management: Led MQL routing and resolved lead flow issues. Maintained accurate campaign tagging and ensured proper user stamps at the campaign member level.
- Process Optimization: Identified recurring issues to streamline processes, tools, and training, implementing improvements as needed.
MongoDB
Junior Sales Support Associate
04.2022 - 02.2024
Job overview
- Sales Ops Support: Owned 95% Tier-1 case triage, resolution, and escalations.
- Escalations: Resolved 90% of Deal Desk, Commissions, and Support Ops issues.
- Data Integrity: Maintained 100% accuracy across accounts, territories, and users.
- Reporting: Optimized Salesforce dashboards, improving efficiency by 30%.
- System Configuration: Managed Territory Management and Aviso hierarchies (+25% accuracy).
- GTM Enablement: Supported GTM programs, driving 20% increase in MDB adoption.
NIIT Limited
Senior Quality Assurance Analyst
09.2021 - 02.2023
Job overview
- Enterprise Learning Ops: Supported Facebook (Meta) as contingent workforce member.
- Monitoring & Analysis: Oversaw Salesforce queues, high-risk transactions, and CSOD LMS analytics.
- Quality Audits: Maintained 98% quality score through daily audits.
- Reporting: Prepared biweekly bug reports in Google Sheets and presented to leadership.
- Process Design: Created SOPs and process flows in Microsoft Visio to streamline operations.
NIIT Limited
Quality Controller
05.2020 - 09.2021
Job overview
- Process Optimization: Improved business processes to enhance performance and reduce variation.
- Reporting & Insights: Built Salesforce reports and dashboards for leadership visibility.
- Quality Planning: Supported quality plan mapping for smooth project delivery.
- Audits & Quality: Conducted 100% transaction audits, achieving a 97% quality score.
- Process Analysis: Analyzed process flows to support project planning.
NIIT Limited | Examity
Exam Proctor
04.2020 - 05.2020
Job overview
- Remote Proctoring: Proctored global college and university exams for Examity (North & South America).
- Exam Operations: Prepared online exam environments, recorded attendance, and enforced SOP-based exam rules.
NIIT Limited
Quality Analyst
11.2019 - 04.2020
Job overview
- Test Planning: Developed and executed test plans with 95% efficiency.
- Test Execution: Implemented test scripts to validate functionality, reliability, and quality.
- Risk & Audits: Audited daily risk transactions, maintaining a 98% quality score.
- Quality Assurance: Defined QA policies and performed root cause analysis on customer issues.
Volvo Cars
Sales Intern
01.2019 - 03.2019
Job overview
- Collaborated with the manager and team on assigned tasks.
- Conducted research through surveys and client interactions.
- Updated sales records for demand forecasting and analyzed performance against targets.
- Prepared monthly sales reports in Google Sheets and presented findings to management.
BMW India Private Limited
Finance Intern
06.2018 - 08.2018
Job overview
- I was responsible for local implementation of BMW group internal control system; the intercompany process with other BMW group affiliates; the banking and cash management process; and the general ledger function.
Education
Maharaja Surajmal Institute of TechnologyDelhi, India
BBA from Banking And Finance
04.2001
Timeline
Senior Sales Operations Analyst
MongoDB
08.2025 - Current
Sales Support Associate
MongoDB
02.2024 - 08.2025
Junior Sales Support Associate
MongoDB
04.2022 - 02.2024
Senior Quality Assurance Analyst
NIIT Limited
09.2021 - 02.2023
Quality Controller
NIIT Limited
05.2020 - 09.2021
Exam Proctor
NIIT Limited | Examity
04.2020 - 05.2020
Quality Analyst
NIIT Limited
11.2019 - 04.2020
Sales Intern
Volvo Cars
01.2019 - 03.2019
Finance Intern
BMW India Private Limited
06.2018 - 08.2018
Maharaja Surajmal Institute of Technology
BBA from Banking And Finance
04.2001
STRENGTHS
Technical Skills:
- CRM Administration (Salesforce & Hubspot) (User Mgmt, Role Hierarchies, Forecasting, Custom Reports &
- Dashboards, Lead Flow Automation, Lead Attribution, Funnel Mgmt, Process Automation)
- Data Analysis and Business Intelligence (KPIs, Sales Analytics, Campaign ROI, Audit Processes, Tableau)
- Google sheets / Microsoft Excel (Advanced Formulas, Pivot Tables, Data Visualization)
- GTM Tools Administration (Lusha, Outreach, Sales Navigator, Cognism, ZoomInfo, Chorus, SalesLoft, LeadIQ, Salesforce, Mix Max, Signal Hire, HubSpot, HighSpot, Mindtickle, Seismic, Sales Director)
Operational Skills:
- Revenue & Sales Operations (Lead Management, Sales Process Optimization, Revenue Enablement)
- Project Management (Requirement Gathering, UAT, Automation Implementation)
- Process Optimization (Automating Manual Processes, Streamlining Workflows)
- Funnel Management (MQL Routing, Lead Flow Strategy)
Strategic & Interpersonal Skills:
- Business and Sales Strategy (Forecasting, Opportunity Management)
- Revenue Analysis (Cost Optimization, SAAS Spend Reduction)
- Team Leadership (Mentoring, Training, Performance Oversight)
- Stakeholder Management (Vendor Relations, Executive Reporting, Cross-Functional Collaboration)
- Negotiation and Vendor Management (Negotiations, Governance Meetings, Issue Resolution)