Aditya Gaikwad - Software Engineer - HCLTech

Summary

Tech Support and Product/Application Owner with hands-on experience leading the Volvo Cars project, managing 7+ enterprise applications, handling end-to-end ticket management, license renewals and vendor negotiations. Recognized for excellence in documenting and sprint planning. Adaptive to working with global teams, representing stakeholders in scrum ceremonies, and ensuring smooth application operations.

Overview

3

years of professional experience

3

Certifications

Work History

Associate Tech Support — Product Owner / Application Owner

HCLTech

PUNE

08.2022 - Current

Oversaw a portfolio of 7+ business-critical applications, ensuring high availability, performance stability, and timely upgrades throughout each application’s lifecycle.
Led end-to-end L1/L2 ticket management, driving quick resolution, reducing turnaround time, and maintaining strong stakeholder satisfaction.
Executed and optimized license renewals, monitored usage patterns, and implemented cost-effective license management strategies.
Coordinated with external vendors and partners, managing maintenance activities, enhancements, and commercial negotiations.
Represented the team as the sole delegate in scrum ceremonies, effectively communicating priorities, risks, and progress updates.
Recognized with awards for Best Documentation and Sprint Planning Excellence for outstanding contribution to processes and team operations.
Produced and maintained high-quality release notes, user guides, and technical documentation, improving team knowledge and reducing onboarding time.

Education

Bachelor’s Degree - Computer Science

PES Modern College of Engineering

Pune

05-2022

Skills

Application Support & Maintenance

Technical Troubleshooting (L1/L2)

Product Ownership & Requirements Gathering

Scrum & Agile Delivery

Procurement vendor oversight

Documentation & Release Management

Effective stakeholder communication

Incident & Change Management

Certification

Microsoft Azure Fundamentals (AZ-900)

Timeline

Associate Tech Support — Product Owner / Application Owner

HCLTech

08.2022 - Current

Bachelor’s Degree - Computer Science

PES Modern College of Engineering

Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Work-life balanceCareer advancement

Software

Service-Now tool

SQL

Power-Bi

Azure