Aditya Ghosh
Kolkata
Summary
First-class graduate from UEM Kolkata with two years of international project success, showcasing strong software expertise in Python, Excel, and MySQL. Experienced in conducting quality audits according to UK standards and adept at managing L3-level complaint deadlock scenarios through direct client engagement. Proven track record in revenue generation complemented by empathetic communication skills through meeting consistent sales target that enhance collaboration within diverse teams. Equipped to deliver high-quality solutions as a analyst, poised to drive impactful results in dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service and International Sales Analyst I
Concentrix Daksh Private Limited
Kolkata, India
09.2024 - Current
- Executed international selling processes for Virgin Media O2 through effective use of Solve-Now and Amazon Cloud tools, enhancing customer engagement via two concurrent live chats.
- Utilized analytical insights from customer data to enhance the 'save' process, effectively de-escalating inquiries and retaining accounts through customized discounts and upgrades.
- Analyzed customer requirements to develop tailored solutions, enhancing client satisfaction and engagement.
- Implemented effective sales techniques to convert inbound service queries into closed sales for international roaming bundles, upholding 100% compliance with OFCOM, FCA and GDPR standards.
- Resolved escalated customer complaints through effective communication and problem-solving techniques.
- Prioritized resources effectively during periods of high complaint volume while still maintaining high-quality resolution outcomes.
- Conducted comprehensive audits to ensure compliance with regulatory standards and internal policies.
- Analyzed audit findings, producing detailed reports that informed strategic decision-making for management.
- Leveraged data analytics tools to enhance audit efficiency and accuracy, generating valuable insights to drive continuous improvement efforts.
Machine Learning Intern (Remote)
LearnTricks Edutech
Remote
08.2023 - 02.2024
- Developed machine learning algorithms to enhance educational content personalization.
- Conducted data analysis to identify trends and improve user engagement metrics.
- Collaborated with cross-functional teams to refine predictive models for student performance.
- Assisted in deploying machine learning solutions on cloud platforms for scalability.
Education
Bachelor of Technology - Computer Science and Technology
University of Engineering And Management Kolkata
Kolkata, India01-2024
Higher Secondary - Science
Nava Nalanda High School
Kolkata, India01-2019
Secondary - General Studies
Nava Nalanda High School
Kolkata, India01-2016
Skills
- Interpersonal Skill: Good Communication, Team Player, Effective Leadership, Problem Solver
- Job Based Skills: Company policy support, Microsoft office, Data processing, Documentation and reporting, Quality control, Data entry
- Technical Skills:
- Basic Level: MySQL, Core Java, AWS, Google Cloud(GCP), SAP
- Intermediate Level: C, Excel, Power BI, HTML, CSS, Machine Learning, React, Generative AI, Mongo-DB, No-SQL, React Native
- Advanced Level: CRM, KPI Analysis and Optimization, Data Literacy, Compliance Management and Quality Audit, L3-level Complaint Analysis
Languages
English
Bilingual or Proficient (C2)
Hindi
Beginner (A1)
Bengali
Bilingual or Proficient (C2)
Certification
- Data Analytics course in Excel (Udemy)
- Generative AI course(LinkedIn Learning)
- SAP ERP Full Course (Udemy)
- Artificial Intelligence and Machine Learning in Python (Udemy)
- Complete Core Java Course with OOPS concept (LinkedIn learning)
- Data Visualization using Power BI, Matplotlib and Seaborn (Udemy)
- Business Development and B2B Sales (Udemy)
Interests
DRAWING (COMPLETED 5TH YEAR FROM PRACHEEN KALA KENDRA)
Job Flexibility
- Open to work for all locations across India
- Preferred locations: Kolkata, Bengaluru
Timeline
Service and International Sales Analyst I
Concentrix Daksh Private Limited
09.2024 - Current
Machine Learning Intern (Remote)
LearnTricks Edutech
08.2023 - 02.2024
Bachelor of Technology - Computer Science and Technology
University of Engineering And Management Kolkata
Higher Secondary - Science
Nava Nalanda High School
Secondary - General Studies
Nava Nalanda High School