Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Aditya Jha

Aditya Jha

Cloud Solutions Architect - Professional Services

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
8
8
Certifications

Work History

Cloud Solutions Architect

NetApp
Bangalore
08.2020 - Current
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
  • Partnered closely with technical stakeholders to implement Azure Virtual Desktop (AVD) and Windows 365 Cloud PC as part of cloud blueprints.
  • Collaborated with development and operations teams to develop practical automation solutions and custom modules.
  • Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
  • Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
  • Researched and understood emerging technologies and end-user needs.
  • Developed specifications, drawings and engineering artifacts and reports.
  • Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
  • Identified and remediated single points of failure and security risks.
  • Collaborated with Sales , Pre-Sales , Marketing and Support Team to Drive Technical Product Growth.
  • Worked with Product Management and Engineering Team to Enhance Product Features , Testing and Bug Reporting.
  • Lead Product Onboarding , Proof Of Concept , Product Presentation for Partners and Customers located in US , EMEA and APAC.
  • Created Technical Product Documentation and Product Training Videos.

Technical Software Support Engineer

McAfee
Bangalore
01.2020 - 08.2020
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Researched new tactics to better hone responses and shorten remediation times.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Maintained response times to support business continuity.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Performed root cause analysis of reported issues to enact corrections.
  • Provided guidance on installing and integrating new hardware components and software to remote clients.

Technical Software Support Engineer

Citrix
Bangalore
08.2018 - 01.2020
  • Interacted with clients to gather Technical & Business information about their Product requirements.
  • Analyzed the requirements to understand the scope of work and develop a solution plan accordingly.
  • Worked on live and production issues.
  • Handled assigned Technical Support cases independently.
  • Configured and Troubleshot Citrix Virtual Apps and Desktop, Citrix App layering and Citrix Provisioning Services Environment.
  • Managed Backup and Restore the Citrix databases on SQL Server.
  • Performed advanced problem analysis on Citrix Products and isolated problems of a complex level in Citrix Virtualization stack and Core Windows Client and Server OS.
  • Provided Technical Diagnosis, Troubleshooting information, Workarounds, and Root Cause Analysis on Citrix Virtualization Products.

Server Support Engineer

Convergys - Microsoft - EPS
Pune
08.2017 - 08.2018
  • Worked with User Experience and Virtualization Team for Configuring and Troubleshooting Microsoft Remote Desktop Services, Remote App Infrastructure, and RDS Virtual Desktop Infrastructure (VDI).
  • Configured and Troubleshot COM/DCOM/WMI, Printing, Server Manager, Task Scheduler PowerShell/ WinRM.
  • Interacted with the Clients to gather the Technical & Business information about their requirements.
  • Analyzed the requirements to understand the scope of work and develop a solution plan accordingly.
  • Worked on live issues and production outage issues.
  • Handled assigned Technical Support cases independently.
  • Maximized system availability through development and testing of contingency plans.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Communicated with clients to verify roots and causes of computer problems.
  • Identified and resolved network congestion issues and bottlenecks.
  • Evaluated software products to determine compatibility with existing systems.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Senior System Support Engineer

NTT Data Services
Noida
03.2016 - 08.2017
  • Worked on BMC Remedy OPAS V2, OPAS V3 and Service now tools.
  • Resolved Incidents or Escalated to 2nd or 3rd level support within SLA. Worked on Incident Management, Request Management, and Change Management and followed ITIL Framework.
  • Performed TSM Backup in case of missed or failed operations. Monitored and Created Reports on Windows Servers.
  • Troubleshot OS Heartbeat, Disk Space, Physical Memory, CPU ,TSM Tivoli Backup issues.
  • Configured and Monitored Windows Servers with NetIQ, BMC Patrol, and MLM tools.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Created user accounts and assigned permissions.
  • Offered assistance in implementing and developing training programs.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Developed and implemented preventive maintenance procedures.

Education

Bachelor of Technology - Electronics And Communications Engineering

Dr. A.P.J. Abdul Kalam Technical University
Noida
08.2011 - 08.2015

Skills

    Technical Analysis

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Certification

Microsoft Certified: Azure Solutions Architect Expert - AZ-305

Interests

Playing Football

Reading Online Articles and Self-Help Books

Travelling

Watching Sci-Fi series and sometimes listening to good Music

Timeline

Microsoft Certified: Azure Solutions Architect Expert - AZ-305

03-2023

Microsoft Certified: Azure Administrator Associate - AZ-104

03-2023

Cloud Solutions Architect

NetApp
08.2020 - Current

Kepner-Tregoe – Citrix Critical Thinking

08-2020

Technical Software Support Engineer

McAfee
01.2020 - 08.2020

Citrix Certified Professional – Virtualization (CCP-V)

01-2020

Citrix App Layering 4.x – Administration

12-2019

Citrix Provisioning 7.15 – Administration

09-2019

Citrix Certified Associate – Virtualization (CCA-V)

03-2019

Technical Software Support Engineer

Citrix
08.2018 - 01.2020

Server Support Engineer

Convergys - Microsoft - EPS
08.2017 - 08.2018

ITIL V3 Foundation – AXELOS Global Best Practice

09-2016

Senior System Support Engineer

NTT Data Services
03.2016 - 08.2017

Bachelor of Technology - Electronics And Communications Engineering

Dr. A.P.J. Abdul Kalam Technical University
08.2011 - 08.2015
Aditya JhaCloud Solutions Architect - Professional Services