Playing Football
Aditya Jha
Cloud Solutions Architect - Professional Services
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
8
8
Certifications
Work History
Cloud Solutions Architect
NetApp
Bangalore
08.2020 - Current
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
- Partnered closely with technical stakeholders to implement Azure Virtual Desktop (AVD) and Windows 365 Cloud PC as part of cloud blueprints.
- Collaborated with development and operations teams to develop practical automation solutions and custom modules.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Interfaced directly with customers, stakeholders and end-users regarding capability architectures, requirements use cases and stories to derive, develop and decompose next-cycle updates and specifications.
- Researched and understood emerging technologies and end-user needs.
- Developed specifications, drawings and engineering artifacts and reports.
- Provided architectural leadership and guidance to technical teams to deliver robust, highly scalable and cost-effective solutions.
- Identified and remediated single points of failure and security risks.
- Collaborated with Sales , Pre-Sales , Marketing and Support Team to Drive Technical Product Growth.
- Worked with Product Management and Engineering Team to Enhance Product Features , Testing and Bug Reporting.
- Lead Product Onboarding , Proof Of Concept , Product Presentation for Partners and Customers located in US , EMEA and APAC.
- Created Technical Product Documentation and Product Training Videos.
Technical Software Support Engineer
McAfee
Bangalore
01.2020 - 08.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Researched new tactics to better hone responses and shorten remediation times.
- Delivered Tier-3 support and SME input to internal and external customers.
- Maintained response times to support business continuity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
Technical Software Support Engineer
Citrix
Bangalore
08.2018 - 01.2020
- Interacted with clients to gather Technical & Business information about their Product requirements.
- Analyzed the requirements to understand the scope of work and develop a solution plan accordingly.
- Worked on live and production issues.
- Handled assigned Technical Support cases independently.
- Configured and Troubleshot Citrix Virtual Apps and Desktop, Citrix App layering and Citrix Provisioning Services Environment.
- Managed Backup and Restore the Citrix databases on SQL Server.
- Performed advanced problem analysis on Citrix Products and isolated problems of a complex level in Citrix Virtualization stack and Core Windows Client and Server OS.
- Provided Technical Diagnosis, Troubleshooting information, Workarounds, and Root Cause Analysis on Citrix Virtualization Products.
Server Support Engineer
Convergys - Microsoft - EPS
Pune
08.2017 - 08.2018
- Worked with User Experience and Virtualization Team for Configuring and Troubleshooting Microsoft Remote Desktop Services, Remote App Infrastructure, and RDS Virtual Desktop Infrastructure (VDI).
- Configured and Troubleshot COM/DCOM/WMI, Printing, Server Manager, Task Scheduler PowerShell/ WinRM.
- Interacted with the Clients to gather the Technical & Business information about their requirements.
- Analyzed the requirements to understand the scope of work and develop a solution plan accordingly.
- Worked on live issues and production outage issues.
- Handled assigned Technical Support cases independently.
- Maximized system availability through development and testing of contingency plans.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Communicated with clients to verify roots and causes of computer problems.
- Identified and resolved network congestion issues and bottlenecks.
- Evaluated software products to determine compatibility with existing systems.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Senior System Support Engineer
NTT Data Services
Noida
03.2016 - 08.2017
- Worked on BMC Remedy OPAS V2, OPAS V3 and Service now tools.
- Resolved Incidents or Escalated to 2nd or 3rd level support within SLA. Worked on Incident Management, Request Management, and Change Management and followed ITIL Framework.
- Performed TSM Backup in case of missed or failed operations. Monitored and Created Reports on Windows Servers.
- Troubleshot OS Heartbeat, Disk Space, Physical Memory, CPU ,TSM Tivoli Backup issues.
- Configured and Monitored Windows Servers with NetIQ, BMC Patrol, and MLM tools.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Patched software and installed new versions to eliminate security problems and protect data.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Developed and implemented preventive maintenance procedures.
Education
Bachelor of Technology - Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University
Noida 08.2011 - 08.2015
Skills
Technical Analysis
Certification
Microsoft Certified: Azure Solutions Architect Expert - AZ-305
Interests
Reading Online Articles and Self-Help Books
Travelling
Watching Sci-Fi series and sometimes listening to good Music
Timeline
Microsoft Certified: Azure Solutions Architect Expert - AZ-305
03-2023
Microsoft Certified: Azure Administrator Associate - AZ-104
03-2023
Cloud Solutions Architect
NetApp
08.2020 - Current
Kepner-Tregoe – Citrix Critical Thinking
08-2020
Technical Software Support Engineer
McAfee
01.2020 - 08.2020
Citrix Certified Professional – Virtualization (CCP-V)
01-2020
Citrix App Layering 4.x – Administration
12-2019
Citrix Provisioning 7.15 – Administration
09-2019
Citrix Certified Associate – Virtualization (CCA-V)
03-2019
Technical Software Support Engineer
Citrix
08.2018 - 01.2020
Server Support Engineer
Convergys - Microsoft - EPS
08.2017 - 08.2018
ITIL V3 Foundation – AXELOS Global Best Practice
09-2016
Senior System Support Engineer
NTT Data Services
03.2016 - 08.2017
Bachelor of Technology - Electronics And Communications Engineering
Dr. A.P.J. Abdul Kalam Technical University
08.2011 - 08.2015
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